good experience, great price, friendly staff, horrible customer service, happy salesmen, beautiful car, not pushy persistent
Very Positive Experience. Prior to purchasing our new Nissan Altima we did our homework by comparing various models on consumer reports, auto magazines, online reviews, etc. Then we went to several dealerships to make our best deal. Universal City Nissan exceeded our expectations by a mile. The sales process felt more like consulting and validating what we had researched. The negotiations felt honest and to the point and before we knew it we were offered attractive financing and drove off the lot with a brand wen car. Overall it was a very positive experience.
I'm Glad. I'm glad I took my daughter to Universal Nissan for her first car. She wanted a truck, and we had looked online at several dealers in LA, but Universal had a quick quote and car line up so we went over there. The salespeople were really friendly, and not as pushy as other car salespeople.
Got My Cube. I've been wanting a Nissan Cube for quite a while, and found a great price when I called for a quote from Universal City. I was able to strike a good deal, with a little back and forth of course, but that's really the same everywhere. The staff was friendly enough and I didn't have any problems. It was an Ok experience.
I got one!. I honestly didn't even know what I wanted when I went to Universal City Nissan, and they were really busy so I had to wait for a salesperson to help. Once there was someone available, they told me all about the new models and also took me to see some of the used cars. Since my credit is shot, I didn't think I'd be able to get anything decent but I was able to be financed for a car. They wanted me to leave in a new car that day, but I ended up coming back a few days later before sealing the deal.
A little wait isnt bad. I have a GT-R and I always go to the dealership for services or for parts. I could go to other places besides Universal City Nissan, but then I wouldn't be able to get certified parts for my car. The dealership costs a little more, but it is worth it to get certified parts. Sometimes I have to wait a little bit, but its not too bad.
Worth It. I was looking to trade in my old Sentra, but I didn't like the appraisals I was getting from other dealers. When I took it to Universal City I feel that I was able to trade in my old car (which still ran perfectly well, I just wanted to update) for an OK amount. I came away with a good deal on a new Pathfinder, but it did take a while to complete the sale. Definitely worth it though.
Pretty good. I wanted to buy an eco-friendly car, and at Universal City Nissan I was able to choose from either the Altima Hybrid or the Leaf model (which wasn't out yet, but they could have ordered one just for me!) I liked both models, but went with the Altima. The sales people were a little pushy, but not as bad as other dealerships. Pretty good experience.
Good Selection. Universal Nissan had a good selection of new and used cars and I was happy when I took my son in to buy a car. It took a while to find a car that both my son and I could agree on, but the salesmen were happy to answer all of our (my, mostly) questions. Even though my son was really gunning for a brand new Maxima we found a 2009 Altima that was more in our price range. Overall, a pretty good experience.
I wish I got a Sunroof.... Great people. Super helpful. Vehicle didn’t come with a sunroof so four stars. No comment on service as I have not had to have the car serviced.
The whole staff took care of us. I went to Universal Nissan look for a car for my oldest son. I would never have dreamed we would have drove off the lot with a car that day, but we did. , making sure we we're comfortable whether we were at the waiting room, on the car lot, or even signing the papers in the office! Though the price ended up being a bit over budget I still think my son and I got a great bargain for the quality of the car and service we received. I'm glad to see that good service and manners in business hasn't totally died out. It was a great experience getting my son's first care with him and he's more than excited about his GTR!
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