Universal City Nissan

Doesn't Recommend

James F.

Joined 7 months ago

STAY AWAY!!! I made a big mistake buying my 2012 Leaf from them and have been dealing with one problem or another for over 6 weeks!

The Sales department is sleazy, dishonest, not knowledgable, sloppy and lazy. They only gave me one key, didn't turn on part of the computer system and didn't take care of two 6 month old recalls prior to selling the car.

Then when I brought it in to fix it they drove it into a wall, scratching up the door, bumper and wheel, not to mention grease on the seat, dash and steering wheel!

I've written to Nissan USA, the GM, Bill Mastroianni and VP Leonard Sage with no response.

DO NOT SHOP or SERVICE AT UNIVERSAL CITY NISSAN! I'd recommend getting a Volt or Prius or Tesla if you can afford it!

Doesn't Recommend

Prabhu

Joined 3 years ago

Dealers doesn't know anything about the new Nissan Altima car...My friend knew more than them...and the test drive is just a turn in parking

Recommends

Sam R.

Joined 1 year ago

Robert is the best. I went over the weekend and talked to a Sales guy Robert R. he was very nice and did not push me to buy buy buy. he gave me all the info I needed and once I get my money together I'm going back to see Robert again as I know he will get me a great deal.

Doesn't Recommend

Lucille A

Joined 2 years ago

Anyone can give me references on core law?. My Xterra kept on stopping today so I went to Universal City Nissan at about 2 PM. I was to replace catalytic converter. Estimate price is $1350. When I asked if I could have the old one, I could have it if I paid $140 to have the replaced catalytic converter because it has platinum on it. "I could go and sell it and make money out of it, that's why people steal that part." I googled "core law" but could not find anything resembling what my service rep, George, quoted me as the law.

Doesn't Recommend

AMK12345

Joined 2 years ago

UNETHICAL. I am 7 months pregnant and am on modified bedrest when we went to look at a car for my husband at your dealership in Universal City, CA this past weekend. When we asked where we can park close to the new cars, the salesmen instructed us to park on the street near the pre owned lot and told us that the new cars were there as well. He walked us almost 2 blocks in 90 degree weather and up the back of a 2 story ramp to what I realized was the rooftop inventory lot. That is when my contractions started. When I asked what was below us (knowing we were now above the dealership), he lied and said it was where they "keep the trucks". When we drove out to test drive, we clearly saw the the shaded free "customer parking" and the entrance to the dealership where the new cars were. I pointed this out to him and he replied that there was "no more parking" in the customer lot, despite the fact that it was clearly only half full. We drove the car and had him drop us off at our car because I could no longer walk. I proceeded to go home to lay down and debate on going to the hospital for hours because of preterm contractions. Your salesman put the health of both me and my unborn child at risk to snatch up a potential customer. I have never been so upset and disgusted.

Doesn't Recommend

chrisjasmin43

Joined 3 years ago

to slow. sorry I wish I could be nice but after 8 hours to buy a car and then to have a dead battery and scratches on is a big joke. I have great credit and just wanted a basic black Altima. I will never go back not even for a free oil change in which they tried to give me

Recommends

KarynStow

Joined 3 years ago

Fantastic Experience !!!. After waiting 3 months I finally got my Nissan Cube. Wow, what a fun car. I called for a quote and found a great price when I called Universal City Nissan. After some friendly negotiations ( not that sleezy car dealer stuff ) I was able to negotiate a good deal and walked out of there very satisfied. The staff was friendly and helpful and I didn't have any problems. All-in-all it was a very positive experience. They were flexible in the finance department and they didn't try to sell me a kitchen sink. Persistent but not pushy. A good experience.

Recommends

AdrianJohnson

Joined 3 years ago

Super Service Department. I bought my 350z at this dealership a couple of years ago and one of the things that impressed me the most was their service department. I had brought the car in according to the periodic check-ups and the staff has always been professional and courteous.

Their extended warranty program saved me a lot of moneyis was easy to join and I appreciated the shuttle service back and forth whenever I had minor repairs done. Those issues were diagnosed quickly and efficiently the free car wash was woth it too after I had brought it in all muddy

Recommends

JasonMiles

Joined 3 years ago

Great Selection of New and Used Cars. Universal Nissan has an extremely good selection of new and used cars and I was happy when I found what I was looking for. It took a while to find a car that both my spouse and I could agree on, but the salesmen were happy to answer all of our questions. We were looking at a brand new dark blue Maxima, but then found something more in our price range: a 2009 Altima. I do have to say that the experience dealing with the sales team, management team and Finance was good.

Recommends

TerriWitt

Joined 3 years ago

This Dealership is a Keeper. I started shopping over the Internet and then dealt with the fleet manager. He was extremely patient and considerate of all my questions and clarifications. I shared my research with him and we reviewed features and functionality of my new Nissan Altima. Once it came to financing and insurance policies, he was very creative of structuring a deal I could afford and that was economically solid. The test drive was long and covered side streets, highway and parking lots. It is hard to find a good experience with a car dealer these days this one is a keeper.