Universal City Nissan Inc

07/23/09

horrible poor customer service

by zapoteco at Citysearch

I traded a 2006 titan for a 2008 armada worst mistake I ever did should have bought a different dealership they dealer installed a after market alarm the same night I purchased the armada my battery died its been to there service department for a starting problem that till this day there technicians can not figure out what is causing the problem I've called the dealer to see if they could put me into a new vehicle and all i get is the cold shoulder I guess lemon law is next do not waste your time with this dealership

10/13/08

Key Stone Cops Fire Drill

by nagatahawk2 at Citysearch

This place is a joke! The sales floor had over 50 highschool aged customers filling out Credit Apps. virtually all would not qualify. ( sales rep. confided to me) I visited Univeral Nissan to test drive a Fontier pick up. The sales lady took me all over their parking structure. After she found it, Service had a car parked in front of it., service couldn't locate to keys to move it. We went back to the sales department, located another truck, located the keys, and again ran around the parking structure. We located the truck, and this time battery was dead. We spent another 15 minutes looking for a battery jumper, we found the jumber , but now their battery jumper was dead. I had enough and left.

• Pros: Location is close to me.
• Cons: Very disorganized, cars are not prepped for test drives. I was turned off before I even got tot the car.

08/27/08

Horrible Experience, Worst Customer Service Ever. Bad Service. Slow

by frog1080 at Citysearch

Horrible Experience, Customer Service ignored me when I went in for an oil change. So Sorry to not set up an appointment, I was in the area. Overpriced bad service. Takes to long for service. Last time I had an oil change, it ended up with me renting a car for finding other small problems and taking too long to fix them.