very fresh food, favorite breakfast place, loved restaurant, friendly staff, great drink menu, great dipping sauce, portions large prices
This is a great find. They have good food, reasonable prices, and nice atmosphere. Make sure you make a reservation if you are going around 8pm. It's my go to restaurant on Santa Monica and it works for just about any occasion.
I come here quite frequently and the
food has been consistent and delicious. I love the green drink....so delicious and very good for you (added bonus!)
Now I can't speak for most of the items on the menu but I will speak for what I have had and usually stick to. The chicken ginger soup is very tasty and lite. I usually stay on the breakfast menu but ventured off to the lunch the last time. Got the avocado hummus wrap and was very pleased. It doesn't need as much cucumbers but that is so minor, you can pick them out if there is too much.
The food I've had is a solid 5 stars by far
So why the 4 stars?
The staff. Mostly not the servers as they are pleasant but not very much. It comes down to the hostess. What is wrong with them with their rolling eyes and their attitudes?!
A friend and I came here just a bit after 3pm, just at the end of the lunch rush so we got a 4 top and the crowd was dying down. We ordered smoothies, wraps and one dessert. The dining experience lasted just over an hour, maybe an hour and a half. We were catching up over life and some work stuff and it was closing in on 6pm (started to notice more people come in and the noise level rising). Now mind you, there were PLENTY of other open tables both inside and out but since I was sitting facing the host stand I notice things. Like the hostess pointing to our table (so subtle - not) and rolling her eyes. One thing people should remember that other people have worked in the service industry before, I know the tricks. Sending one of the other coworkers by to walk by and stare at the table then bee line back to the hostess where they try to cover their mouths and roll their eyes (all while looking directly at the table). WTH. If I didn't like coming here so much I would have walked up there and asked them if there was a problem. But why waste my time and energy on stupid people. Needless to say, we paid out $50+ tab and left. And no, we didn't take it out on the server as we gave her a $12 (though she disappeared over an hour before).
The company doesn't care about your problem.
We ordered takeout from Hugo's a month ago for an outside event. When we arrived at the park, we found that they had not included any utensils, napkins, condiments etc. despite the fact that we had specifically requested those items when we picked up our order.
I called Hugo's in frustration about this. The hostess was polite and sympathetic and took down my contact information. She said she would forward my complaint to the manager who makes a determination on each complaint as to how the restaurant will respond. I must not have mattered, because I never heard a word from the manager or from Hugo's.
The night in question, we had to (embarrassed) borrow utensils, napkins etc from other people who, luckily, had some extras. I will never forget how unconcerned Hugo's as a company was of what we went through then and the arrogance of that manager.
Nice Pancakes!. First time was good for me! I love breakfast with friends, just hanging out, eating and chatting. Saturday morning this is a fun place to hang out..if you can find a parking spot, be careful!!! (parking tickets are going through the roof these days.. you might find a space on Olive Ave) I am a nut for Orange anything and I had to have "what he is having" .. I saw this on my way in..Orange Cranberry Pancakes!! I am somewhat of a health nut.. and as much as I love to eat, I always keep in mind what I am putting in my body.. the food was great! The service was great and we hardly had to wait to find a seat.. This is a great choice for a fun breakfast!
Always Wonderful.... This is the first restaurant to which my dear friend brought me when I first moved to Hollywood. I have been going faithfully ever since... Delicious food, Incredible selection of Teas (which my mom LOVES whenever she visits), Vegetarian AND Carnivore friendly, Kind and Efficient Staff, Great for Locals and Tourists alike... Thank you, Hugo's... See you again very soon!
Yum!. This is a great place for breakfast! The strawberry chai pancakes are sooooo good, I also love the tofu scramble with spinach, mushrooms, garlic... I don't know what else but I wish I could cook like this! They have lots of healthy options, and some decadent stuff too if that's what you like, also great tea selection! Love this place!!!
Good, healthy food with deli style setting. This is one of the many brunch places I tried within a month span in West Hollywood. I loved the healthy, organic foods they offered. Loved my bloody mary, too. The food tasted very fresh. Not comfort food cause it was kinda healthy. I liked it, but you have to be in the mood. Good price and expect a deli, crowded atmosphere.
Above Average Food, inconsistent service.
1 associate who prepared and gave me my to-go order was very friendly. The associate who took my phone order was a bit stoic.
I asked if they validated, only to receive a smirk and remarked that there is a $3 fee after 6PM ( which ended up being $4) for a five minute pick up.
Food is above average.
I had to do business with the general manager....
never seen anything like it. Great guy. Treats the staff amazingly well.
Food is great, service is great. Starts from the top down, people.
If the great food isn't enough for you, or the people watching not interesting, then go because of the respect that is given to the employees. Places like that should be supported!
My favorite Breakfast Place - Good for Lunch too!!. My favorite place to get breakfast in LA. The mimosa comes with a do it yourself kit of fresh squeezed OJ and a mini bottle of champagne. The food is organic and the restaurant is very big since the renovation, though the bathrooms are the sometimes typical onesies. The wait can get intense between 11am and 2pm on weekends, but the free and spacious parking out back makes up for the occasional wait. I am an eggs benedict man but the more California style breakfasts are delicious as well. Healthy eaters will find plenty to choose from. Great expresso too!!!
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