The Beverly Hills Hotel

09/09/10

ARROGANT: Terrible Customer Service.

by dzagat

I use to love this place but it has really changed for the worse. The Management does not care. The front desk staff is not friendly, don't smile and do not want to bend at all to please guests. I waited 45 minutes to get my room and it was not a good one. When I complained, I was told there was not enough housekeepers to clean another room and tough luck. At the Beverly Hills Hotel a Five Star Property??? This place has lost its class and we will be staying elsewhere next time. In a bad economy go somewhere that appreciates your business and doesn't act like they are doing you a favor.

03/25/10

The Beverly Hills Lounge1912 looks like an empty where house

by Sambeverlyhills

We went there last week and there were no one there except few guys getting drunk at the bar, we sat down and order some appetizers and we did not get it until an hour later and it was a wrong order even though was no one there, the service was very bad and server was very moody, I do not recommend this place in the weekdays because it’s empty and not in the weekend because the music is too loud, I really recommend the Beverly Wilshire Hotel Bar or the bar at the fourteens hope the 1912 will go back to the old days when it was perfect place to go……….hope the management will understand that they will close soon if the keep taking the place to lower class…….

05/12/09

A Classic Hotel Reminiscent of Yesteryear

by jungatheart

This is one of those hotels that makes you wish you lived decades ago. Every aspect of this hotel is perfection! The decor, the staff, the beauty, is impeccable. Without a doubt, it is one of my favorite hotels in the world--a list that I can count on one hand, and absolutely should not be missed.

PS. They have a fabulous Sunday Jazz Brunch on the terrace.

• Pros: Wonderful in every way
• Cons: Yet to find one

05/04/09

Great Hotel

by OceanGirl

This is a landmark in Beverly Hills. This hotel will cater to your every need. They have beautiful rooms, a great pool and there is nothing like the famous Polo Lounge.

• Pros: Fabulous Location

08/09/08

Best service in the world - wish I could give it ten stars

by fairylights

Out of all the luxurious hotels I've stayed in, this is by far the best. The hotel staff are gracious, accommodating & not at ALL snobby. The rooms are impeccable, & while dining at the Polo Lounge I rubbed elbows with Jennifer Aniston & Vince Vaughan, back before the breakup, while they were still only a rumoured couple. I have also seen Danny Devito & Dan Akroyd having lunch together but of course would never approach them. Asking for an autograph, or sticking a camera in someone's face while they are trying to eat is beyond rude and thankfully the hotel would never tolerate that sort of behavior anyway.

One thing I must mention is that during one of my stays at the BHH, I fell ill & had to go to the E.R., but my 4 year old was sleeping (it was midnight). Since the nanny service was closed, the manager sent her head of security to stay with him, at no extra cost, so that my little prince didn't have to be disturbed while I went to the E.R. I should say that I am extremely discriminating with whom I allow to babysit my child, but I have first hand knowledge of how well this hotel screens their employees, especially security. When I returned at 4 a.m. my child was still sleeping soundly & the television was turned off, the remote where I left it. The guard didn't turn on the t.v., or even a light, so as not to disturb him. I tried to tip him & the Manager but they both refused, saying that was not their way at he BHH to take advantage of a guests misfortune. Both were very kind & I certainly would never be extended this sort of kindness at a Holiday Inn or similar.

I highly recommend this grand hotel to anyone hoping to experience old Hollywood style. The service is unparalleled, the decor stunning, & the food is . There isn't an amenity you can think of that they don't offer. Be sure not to miss the pool. Classical music plays softly when you dive under the water. Its not trendy (thank God) & reeks of old money. I prefer classy to trendy anyday.

• Pros: Stunning Ambience, Amazing Service, Celeb-sightings for the star-struck, Limo and delivery service
• Cons: Hard on the wallet