5070 Wilshire Blvd, Los Angeles, CA | Directions 9003634.062016 -118.340323
Neighborhoods: Central LA, Greater Wilshire / Hancock Park
Don't take your car here for service. Attention to detail is lacking and the work is sloppy. Service managers will argue with you versus finding a solution. Service Director is ignore your concerns.
Had my door damaged during service and they did not disclose this. Try to scare me by telling me they have cameras in the facilities so I demanded they check and if the damage was not there I would be making a big stink about it. Eventually they argued to fix it but the work was not acceptable. They fixed it again which took another 4 days. But there was over spray on the sponge attachment on the door and it was not secured. Later I found trash that did not belong to me in the back seat and another damage to the paint near the rear wheel and on the hood. Dan Cao my service adviser is an idiot and so is his manager Sean Clemens. I don't know how people that lack common sense are in there positions.
Their Sales Department seems fine, although a bit pushy/aggressive at times. However, their Service Department is awful and not to be trusted. I'm sure it will cost their sales department business in the long run.
A while back, I brought my car in to have the battery replaced, because it hadn't been used in a few months (I live out of town). They told me that I needed a bunch of other parts (alternator, etc.) to the tune of over $1000. I thought this was a bit suspicious, as no diagnostic had been done yet, and there was no reason to think it was anything but the battery yet. Once the work was done, they also refused to let me have or see the old parts, which was pretty shady.
Two days later, the brand new battery failed, and I found out that they had installed a faulty one (it had a bad cell) after testing. When I attempted to contact the service department, my calls were not returned. After a week, I finally was able to learn that my service advisor had quit, but no one else made any effort to return my calls. I then tried to call the head of the Service Department, but he didn't return any of my calls. I placed no less than 14 calls over several weeks, and left messages with his personal assistant each time. NONE of these were returned. Finally, when I threatened legal action, the Service Manager returned my call and claimed he hadn't gotten any of the messages...it was over 6 months after my first attempt!!! I arranged to have the car brought in and the Service Manager refused to replace the battery at no charge, even though it broke when it was still under warranty. To add insult to injury, he said that the reason he wouldn't replace it was that it had now been too long!
The only concession he made was to waive the minor labor charges, suggesting that the battery's failure was somehow my own fault, and never apologizing for not returning my calls over 6 months. Never mind the fact that they had sold me $1000 worth of unnecessary work previously. I find this kind of behavior not only to be inconsiderate and shockingly disrespectful, I think it borders on criminal. I am a bit surprised that such practices would be tolerated by a top dealership, let along BMW. Let's hope they handle such things better in the future.
Found a used Matrix there, called to take it for a test drive. They had the car for the price listed, very comfortable setting. The only thing that bothered me was waiting on the finance department. Probably sat there for a good hour waiting. Still loved Neda for how she treated me, a person instead of a some punk kid.
We had a wonderful experience with our salesperson (Neviana Evans). She was very professional thoughout the whole process. I would recommend her sales with family and friends.
Outstanding sales staff. No-nonsense, no games, knowledgeable, fast, will recommend to my friends. It was very straightforward negotiating the deal with Cliff, and Michael Forouzan was a total pleasure to deal with in bringing it all to a close
Great Customer Service, its always a pleasure to work with Gerd, he is such a lively person
Brian my service rep is very helpful and and patient. He is awesome!
My car was completed in the time frame that was promised. And everything was done.
Carmela Grammatico was awsome,excellent,wonderful!!!!!
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