Rosebud Cakes

04/27/09

Look elsewhere for quality, customer service

by JenniferF at Citysearch

Our experience with Rosebud Cakes was disappointing and unprofessional. 'The last word in original cake design' did not live up to their own standards with our wedding cake, which fell apart immediately upon delivery. Within 30 minutes all of the frosting along the sides had come down and lay in a broken mess. The cake was delivered and placed in the proper spot and no one touched or moved the cake: the banquet captain, the coordinator, and all involved at our venue wouldn't even attempt to fix the falling cake to uninvolve themselves from its collapse. The smaller groom's cake turned out fine, but was not technically difficult as it was a flat, one layer cake.

As a result, it stressed out the bridesmaids and delayed our wedding reception. Worse, we have no cake cutting photos, and we never saw the wedding cake that took so much effort to design. Upon bringing the failure to Rosebud's attention, the attitude of Alan, the manager and co-owner, shocked us. He was rude, defensive, made innumerable excuses as to the condition of the cake, and constantly interrupted and spoke over me. Even after Rosebud reviewed the ruined cake photos and spoke with our florist and other witnesses, who confirmed that the cake was untouched prior to its falling apart, Alan and Elin continued to deny the faulty cake design and refused any refund, calling our witnesses "liars." Imagine giving a bakery $1700 of business and being treated so poorly.

The only compensation they offered was a gift certificate for another cake. However, our wedding and the wedding cake cannot be "redone." Another cake from Rosebud is the last thing we desire! This review would have been much different had Rosebud assumed responsibility and properly resolved the situation to our satisfaction.

• Pros: Surprise groom's cake turned out fine, though one-layered
• Cons: Rude and unprofessional upon failure of wedding cake