10/12/09

Great Shopping Experiance and Wonderful People

by Jade Tony

My shopping experience at Renee Strauss was excellent. I found them to be extremely knowledgeable, and patient. The accessories were stunning. HIGHLY refer this salon. Plus Renee is such a sweet caring person!

• Pros: Great Service, Beautiful Dresses and Free cake!

09/02/09

NIGHTMARE

by jordanalevi

I had an apt. the day of a designer trunk show. The store was busy and I had a lovely sales lady helping me. I fell in love with the second dress I tried on. Because this was my first day gown shopping I went to Sacks and Mon Amie to see what else was out there. I tried some other beautiful gowns but the one at Renee Strauss stood out. I went back to try it and decided to order it. As soon as I signed the contract what should have been the most exciting purchase turned into a nightmare. Renee turned into a monster with a really bad attitude. I am not from Los Angeles and started asking around and only heard horrible things. I wish I would have asked around before she had my money. Ana was just as awful with attitude. My dress came in stained and dirty. They blamed it on me walking around the carpet in their showroom, but their floor sample was cleaner than my "new" dress. There were pin holes along the sides and top as well. They tried to convince me that "this was industry standard". I refused to take the dress and insisted on having a clean dress with no holes. They would not guarantee me anything but told me they would send the dress back and call me. No one called me for a week. I kept calling and everytime i did "they were busy and someone would call me back". No one ever did. This went on for almost two weeks. I decided to call the designer myself and find out what was going on. The designers office assured me I would have a clean dress and not to worry. I finally got my dress and yes it is beautiful BUT I WOULD NEVER STEP FOOT IN THEIR AGAIN. AND I BEG YOU IT'S NOT WORTH THE WORRY. You can find any dress they have from Mon Amie. It's worth the drive. Renee's attitude and customer service is horrible.

• Pros: Beautiful gowns
• Cons: WORST CUSTOMER SERVICE - HORRIBLE PEOPLE

03/15/09

I felt like the Princess I am!

by PreciousP

They had it all...and free cake samples too!!

I brought my WHOLE family there. I was nervous because they tend to get loud! We had a great experience. I was there just to look at gowns and I found out they had bridesmaids and flower girl gowns too. I thought the staff was knowledgeable. I worked with Joanna and Renee for my gown and Blanca for bridesmaids.

The prices are right in line with my budget. They asked me what my budget was and I was glad they did because I didnt want to waste my time falling in love with something I couldn't afford. They had some gowns that were 8-10 grand but they have a big selection of gowns under 6. You have to remember you're not going to get Davids Bridal prices in a high end beverly hills store.

I have my heart set on a mermaid gown by this Cuban designer Liancarlo for just under $3000.

Most people only write reviews when they are angry. I hope more people write good things about this place because it would be a shame for brides to pass this place up!

• Pros: High end gowns, friendly service, free parking in back.
• Cons: n/a