perfect dress, fantastic wedding gown experience, excellent personalized service, highly recommend wonderful store, terrible customer service, friendly entire staff, not recommend place
Great Shopping Experiance and Wonderful People. My shopping experience at Renee Strauss was excellent. I found them to be extremely knowledgeable, and patient. The accessories were stunning. HIGHLY refer this salon. Plus Renee is such a sweet caring person!
NIGHTMARE. I had an apt. the day of a designer trunk show. The store was busy and I had a lovely sales lady helping me. I fell in love with the second dress I tried on. Because this was my first day gown shopping I went to Sacks and Mon Amie to see what else was out there. I tried some other beautiful gowns but the one at Renee Strauss stood out. I went back to try it and decided to order it. As soon as I signed the contract what should have been the most exciting purchase turned into a nightmare. Renee turned into a monster with a really bad attitude. I am not from Los Angeles and started asking around and only heard horrible things. I wish I would have asked around before she had my money. Ana was just as awful with attitude. My dress came in stained and dirty. They blamed it on me walking around the carpet in their showroom, but their floor sample was cleaner than my "new" dress. There were pin holes along the sides and top as well. They tried to convince me that "this was industry standard". I refused to take the dress and insisted on having a clean dress with no holes. They would not guarantee me anything but told me they would send the dress back and call me. No one called me for a week. I kept calling and everytime i did "they were busy and someone would call me back". No one ever did. This went on for almost two weeks. I decided to call the designer myself and find out what was going on. The designers office assured me I would have a clean dress and not to worry. I finally got my dress and yes it is beautiful BUT I WOULD NEVER STEP FOOT IN THEIR AGAIN. AND I BEG YOU IT'S NOT WORTH THE WORRY. You can find any dress they have from Mon Amie. It's worth the drive. Renee's attitude and customer service is horrible.
Our response for clarity: What she leaves out is that she picked up her gown after trying it on & loving it, & brought it BACK the next day dirty. In an effort to please, we returned it to the mfg to clean. When told we would contact her when the dress arrived, the caller id on our system reflected a harassing no less than ten daily calls & hang ups for a week until she picked it up. Ours is an intensely service oriented business and we are dedicated to our client's satisfaction.
I felt like the Princess I am!.
They had it all...and free cake samples too!!
I brought my WHOLE family there. I was nervous because they tend to get loud! We had a great experience. I was there just to look at gowns and I found out they had bridesmaids and flower girl gowns too. I thought the staff was knowledgeable. I worked with Joanna and Renee for my gown and Blanca for bridesmaids.
The prices are right in line with my budget. They asked me what my budget was and I was glad they did because I didnt want to waste my time falling in love with something I couldn't afford. They had some gowns that were 8-10 grand but they have a big selection of gowns under 6. You have to remember you're not going to get Davids Bridal prices in a high end beverly hills store.
I have my heart set on a mermaid gown by this Cuban designer Liancarlo for just under $3000.
Most people only write reviews when they are angry. I hope more people write good things about this place because it would be a shame for brides to pass this place up!
Wouldn't recommend. The selection of bridal gowns is very small here, and in my opinion the service is not up to par, if you ask me the staff was actually quite fake. I also found it to be over priced. I had much better experiences at other boutiques, and I definitely wouldn't recommend this place to friends.
This person must be referring to the wrong store! This is a 2 story building on Wilshire with 20 car parking in the back of the building!
Saved my wedding!!!. I ordered my bridesmaids dresses from an online company and when they came in they were all damaged. There was no recourse and Renee Strauss was recommended by the manufacturer, they stepped in and took care of 10 bridesmaids, getting the order fixed, and shipping to each bridesmaid. Beware to NEVER order from those online discounters because it is a nightmare and not all companies will step up to the plate and assist the consumers like Renee Strauss did. THANK YOU RENEE STRAUSS for saving my day AND MY WEDDING!
Great experience throughout.. This past Saturday I brought my dress in for preservation and it brought back great memories. It was packed as usual and Renee was running around as usual, and I just had the best experience. This is such a wonderful business. I loved my dress and loved buying it here and really wish everyone could experience what I did.
Great Selection, Great Service. Renee Strauss was a very nice place. They carry a huge selection of really nice dresses. Everybody was friendly and helpful and there was a lot of one on one attention. They never put any pressure on me, and they took care to make sure every detail was taken care of. I had the alterations done by them for $500, since the bottom of the dress is a little unusual and I didn't want to take any chances. They did a great job with only two fittings, and they made sure I knew exactly how to put the dress on properly on the wedding day. I would highly recommend Renee Strauss if you are looking for a dress in the $2000-$10000 range.
Best Variety of Couture by far!. All the girls in my family shop together and we came in like a storm to Renee Strauss. Our stylist took us on a tour of the dresses and we found some gorgeous and highly unique things to try on. But one dress was perfect! We went as a team to 3 stores in OC and all the designer boutiques in LA. Saks, too! As soon as I tried on the dress here, I knew it was the one! The jeweled headpieces are totally stunning and the veil Renee picked for me couldn't be more perfect! The store was packed but I received personal attention and a bottle of Renee Strauss champagne to celebrate with. This was a very positive experiece and my family is a tough crowd to please.
Perfect!. I bought my gown from Renee Strauss and I could not have been happier. I ended up buying the 1st dress they showed me...after trying on many, and even going to some other bridal shops. The customer service and exceptional selection are top notch. Despite her sucess, Renee is still in the store most days making sure that all brides get what ever their hearts desire. I really liked that she took the time to make sure I was pleased with my dress and with the alterations that were done. I would highly recommend Renee Strauss for any bride!
5 Stars. One wedding gown, ten bridesmaids and 6 flowergirls later, I am a happy bride. The saleswoman at Saks told me to go to Renee Strauss because they didn't have all the items I was looking for. I come to find out that Saks is closing the Beverly Hills bridal dept anyway and I am glad to be able to recommend this salon. I found the selection and service excellent. They gave me a break on the bridesmaids by Vera Wang (wouldn't do the same on the gown and flowergirl dresses, though). My experience was positive and I found the owner interested and sincere. She was there every time I was and helped carry all the dresses to my car when I picked up. I just brought in the gown for cleaning and preservation. According to my mother, a worthwhile investment.
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