06/18/08

Mean and nasty owner

by samlidell

How they can possibly have 4 and a 1/2 stars with 3 out of 4 reviews giving it a 1 is a testament to how messed up this town really is! I came in last week (dressed in head to toe labels - not that that should make any difference at all!) to look for a wedding dress and all I found was a rude and nasty owner who made it VERY clear that since I am not a celebrity she had nothing to show me. How odd considering supposedly they have over 1000 designer vintage pieces? Interesting.... Here's a tip Rita, there are plenty of people in this town who will spend money on a designer vintage gown and the majority of them are NOT celebrities. If you are looking for great designer vintage try Paper Bag Princess, Resurrection or Decades but what ever you do remember that the weathered, uninspiring pieces at Lily et cie are not worth the hostile service you will receive.

• Pros: If you are a sadomasochist and enjoy being treated like a gnarly piece of gum on the bottom of a shoe this place is great!
• Cons: Not so special items at very high prices with extremely bad service

06/15/08

Lily et Cie in LA is charming, with great service!

by Fleet8

Yesterday I went to shop at Lily et Cie. After reading the negative reviews on this City Search site, I steeled myself before entering the shop. From the moment I entered until I left, the owner (Rita) and a young employe (Marcus), were unfailingly cordial and helpful. Marcus approached me with a smile and an obvious desire to help. I asked if they carreied (a larger size) and he pointed me in that direction, kindly. I did not make a purchase but I did consider one lovely piece and Rita spent time explaining how it should be altered.

I believe that if one looks presentable and I do not mean expensively dressed, and if one has an open and friendly manner, then owners and salespersons anywhere will welcome you. I entered this charming shop in khakis and Keds but I was (I hope) pleasant and polite. Perhaps.those who posted negative comments should consider how they presented themselves to the shop owners? Nasty and defensive gets you nowhere.

• Pros: Employes were helpful and pateient. So was Rita, the owner! Browsing makes one appreciate the beauty of Ms. Watnick's selectons.
• Cons: Not enough larger sizes, which is not the fault of the shop!

05/26/08

Lily et Cie ya never again

by liyah8786

Shopping should be a pleasant experience for the customer, not a hostile one. Plus, the owner is a total poser. Don't step foot in there.

• Pros: Nice things
• Cons: Not so nice atmosphere, and I don't mean aesthetically