White Coat Con Artists.
We were recommended to go here for getting a cast with a leg brace for my two year old son by the orthopedician from the Beverly Hills Orthopedic Group - Dr. Alter. In our presense, Dr. Alter called Lerman and explained to him what needs to be done. On coming here, we were asked to deposit a credit card as collateral for the procedure and that they will bill the insurance henceforth; by looking up the right codes and discussing the case with the insurance company as it varies a lot. Till date they have not kept up to their word.
After the cast was completed, the scumbag who runs the place, Mr. Lerman told us that we have a high deductible and that our insurance may not cover this kind of brace. With an assuring voice using all the "promise" word - he will try best to submit it to the insurance and also that since we looked like honest people, he will give us an instant discount of 50% and reduce the bill.
Not being able to withstand the suffering of a two year old, we went ahead and paid the money - more than four hundred dollars.
After our checking with insurance it turns out we DO NOT have a deductible esp for a a minor and any such procedure is 100% covered. On calling and requesting these con artists to submit to the insurance, they said that it has been sent and that sometimes there will be delay of up to three months and that we must wait patiently. These suckers know that past three months, we cannot probably dispute it with the credit card company either.
Now they are telling me that they have not submitted it to the insurance as they do not have a prescription on file. They have made their best efforts to contact Dr. Alter and get the prescrition faxed and that they have not done so for three months.
The cast itself was poorly made with strips of torn cotton over which the glass-fiber epoxy was wrapped. We requested to use the water proof lining instead of the cotton lining. To which Mr. Lerman said - the water proof lining is known to cause severe complications on the skin and is not supposed to be used. Who ever recommends its use or suggest is an extortionist. In fact, this is a standard material at Beverly Hills Orthopedic Group, of course there is a small premium for it. Not only they cheated us on the payment, but also on the poor choice of the material.
While putting the cast and the brace, Mr. Lerman had to prove himself to be Mother Teressa, so he kept telling us stories of his helpful nature and servitude to humanity. All they while I was patient to attend to my son, who was in terrible torture. He told us if the baby complains that he cast around his ankle hurts or if he complains about the brace being incorrect, we should take him back and he will redo the brace for FREE. Really, expecting a two year old to complain that his ankle hurts or the brace is incorrectly installed is a little too stretched. My two year old ain't that smart to figure out that the ankle inside such a rigid and heavy cast hurts him - sorry Mr. Lerman. The two year old is only saying two syllabels at the moment, and hurt has three syllabels.
When we got back and checked with the insurance - we were told the treatment was fully covered. So we called on these suckers - who said that the insurance has been billed and they will reimbursse us soon after receiving payment. Till date they have not billed the insurance and robbed us.
Really this place is a plague on humanity!
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