02/11/09

Very good fillet and excellent, unparalleled service, even when we complain about one of the entrees

by mhb1954

I went to Ruth's Chris last night for a birthday dinner and was pleasantly surprised. First of all, I would like to have our waiter from Ruth's Chris, "Rafael," at every dinner I have for the rest of the my life! His service was not only personal, but patient and welcoming, too. Our martinis were perfect and LARGE, not the stingy, small, demi-martinis that you get in wimpy cocktail lounges. And the caesar salad was very good while the fillet was excellent. The fillet was not the most perfect fillet that I've ever had in my life, but it was far above average in taste and texture. The side dishes were good, but not outstandingly flavorful. But because the service was so over the top, it didn't matter. The one major issue was the fresh-frozen lobster tail. Unfortunately, the first one was chewy. The kitchen remade the order with a new tail and brought a nice one out that was unfortunately, also a bit chewy. The kitchen manager came out and talked to us about our reaction to the lobster, and he was completely understanding about our opinion. Although the dinner wasn't 100% perfect, the exemplary service offered by Raphael and the rest of the crew handily won us over. I wouldn't hesitate to recommend Ruth's Chris of Beverly Hills, and I look forward to going back.

• Pros: Some of the best table service I've ever had, excellent timing, no rush, very enjoyable
• Cons: Really can't think of any worth mentioning, except that the lobster was not exceptional

08/30/08

Not what we expected

by dderas

My husband and I made a rerservation for dinner at Ruth's Chris. We were called this morning to confirm, we said we would be there. When we arrived for our 7:15 p.m. seating we were told that they had no record of our name but they could seat us. The hostess first offered the 1st booth closest to the front door, I asked if they had anything else. She said they had one small table in the private dining area. We sat back there and might as well have been seated on the tarmac at L.A.X. Thank goodness our waiter was good. My ears are still ringing from the sound decible level in that horrible room.

On the way out I stopped by the front desk and told them that "Kathy" was the person who phoned us today to confirm, the hostess said they do have a Kathy and proceeded to look our name up again, she said "oh it says you cancelled". The manager was standing there and just said "oh....sorry", very unapologetic.

We will stick with Lawreys for future steak dinners out. We should have known better.

• Pros: Good waiter, attentive bus boy
• Cons: Front desk staff and manager

05/28/08

The best Steak I have ever had in my life!!!!!

by TyraLikeBanks

I went to Beverly Hills Ruth's Chris on my birthday and had the time of my life. Ruth's Chris is the best steak I have ever had!!! And Im a serious steak lover so thats a major compliment coming from me. The whole experience was amazing. The server was so sweet and attentive. The drinks are great and you only need one to feel it!!! And my filet was cooked to perfection. Ruth's Chris has the best steak in LA, hands down!!!