Share
(626) 449-0246
655 E Green St
Pasadena,
CA
91101
34.1447
-118.1369
Neighborhood: South Pasadena
Hours:
9am-6pm Monday through Saturday. Closed Sundays.
Jacob Maarse
Last updated 8.24.09
What People Are Saying About Jacob Maarse
The Editor
Contributor
Citysearch
In Short – You'll find a huge assortment of fresh, absolutely gorgeous blossoms here, including a giant selection of roses handpicked from Jacob Maarse's own Sierra Madre garden. The result? Prettier blooms that last longer. No wonder the Tournament of Roses Queen has been getting her bouquet here for the past 25 years. And the tulips, when in season, can't be beat. After all, Maarse is Dutch-born. Knowledgeable flower gurus are eager to help you put together a beautiful birthday bouquet, or educate you on seasonal flowers. –
02/12/09
Absolutely the worst customer service I have encountered
by Robspain1 at Citysearch
Ordered by telephone as living in Spain for same day delivery or latest next day... They have finally been delivered 2 WEEKS later!!! The customer service was terrible. They couldn't have cared less and never got back to me unless to say 'Oh we don't have your bank details' which I had given twice. It was the worst customer experience I have ever had... and they said sorry once in about 6 phone calls and as many emails. STAY AWAY!!!!
- Pros: Terrible
- Cons: no cons
09/29/08
Best florist ever!!!
by lc42 at Citysearch
I beg to differ with all the bad reviews!! I have been purchasing flowers from Jacob Maarse for about 17-18 years, and I have had nothing but the best service, professionalism, courteous and caring staff!!! I think that if you want a beautiful arrangement that the person you are sending it to will never forget, than this is your florist, but if you want simple, die tomorrow flowers than go elsewhere. That is the bottom line. I have dealt with one designer, and one designer only, her name is Susy MacMillan, and if she is not in or is on vacation I will wait for her return. It's pricey but you get what you pay for!! This is the only florist I would recommend!!
- Pros: A beautiful store, wish I had alot of money to spend there, and have fresh flowers all week
- Cons: none to my knowledge
02/18/08
Beautiful arrangments; lot's of attitude with little customer service.
by sidein at Citysearch
February 11th, after a great round of golf, I hurriedly called with the intention of sending my hostesses something pretty to say thanks. Instead the young man who answered the phone took my order which came to $207.87; about twice what I intended to spend. Now some would say he was a heck of a salesman. I have been cursing him (and myself) for the last week.
Our conversation as close as I can recall...Me, "I'd like to send two ladies nice thank you bouquets". Him, "We don't have anything like that". Me, "Oh you know, a little nosegay type of thingy". Him, "I don't know what you're talking about, all our orders are custom". Me, "You don't know what I mean?" Him, "Is this an FTD order?" Me, "nooooo". Him, "We have a minimum order of $85 this week". Me, "Ok, I'd like to place an order, what can you recommend?" And that's how I ended up spending over $200.
I've left out the condescending attitude with which this was all delivered. An attitude which has no place in a service industry. BUT, here's the part that's really bugging me. Those bouquets were totally inappropriate for what I wanted to say. They must have been gigantic!! It was embarrassing, for me and my hostesses!
- Pros: Custom arrangements of beautiful flowers
- Cons: Condescending attitude.
The Details on Jacob Maarse
Know Before You Go:
The shop gets very, very busy around big flower holidays, such as Valentine's Day and Mother's Day, so staff recommends orders be placed about two weeks in advance for guaranteed service.
The Extras:
Jacob Maarse delivers to most of greater L.A., not just surrounding areas. Call to check on specific locations.
