overpriced food, dirty tables, once very good upscale restaurant, famous bette davis movie line, pleasant staff, huge tear, not bother travel
Excellent food!. I have been traveling internationally for more than 10 years. Always found Daily Grill the best menu and worthy food in the Bradley Terminal (International Terminal). People tend to think airport food is bad and expensive. But let me tell you, this one is better than other restuarants in town and the price is surprisingly reasonable. You actually get real service in the booth. I always have my lunch or dinner before the long haul flight, especially these days you have to be there so early. A decent meal at Daily Grill is my reward. I have tried Idaho Trout twice recently. (It is just out of this world. It was so good that I even went to Daily Grill in Santa Monica and found that it is not as good as the one at the Airport.) Meatloaf is not as good as my own, but good enough. Hamburger is wonderful. Once you fly out, you won't have hamburger of that quality. So, overall, I would highly highly recommend to people who want to have a decent meal before leaving United States. It is not a fast food joint, so, don't expect the price and quality of a fast food chain.
I can proof this restaurant committed a fraud!.
I'm happy to find other people had similar experiences about this restaurant stealing money from customers.
Here's my story:
The bill was $31.15
and tip $5.00
When I looked at my credit card statement, the charge was $63.15
I asked my bank to investigate this, and when I received copies of the receipts, I noticed the restaurant had added $32 tip, so that the total comes to $63.15 making it look like a typing mistake.
My original receipt shows that I tipped $5.00 and in the other receipt (copy of which I received later from my bank) they had added $32 tip.
So, this is an obvious fraud, no question about it., as they had even calculated that if they add $32, the total comes to $63.15 which would look like an entering mistake of $36.15.
Stay away from this restaurant!
Watch for your credit card statement!.
When I reviewed my credit card statement, I was very surprised to find out that the restaurant had made a "mistake."
They had entered the total amount as $73 instead of $37.
When reading Nolan's comment above, I do not believe this was an actual mistake. They had entered it like that, on purpose, so that it would look like a mistake. I believe they are thinking people who travel abroad do not bother to correct "mistakes" like this.
Not what you would expect from a Daily Grill restaurant.
Unfortunately, the service is less to be desired, and our waitress was far from polite, rude.
The tables were dirty, and left over food were on the floor
When the food arrived, it looked like it was put together in a rush.
The manageress, well let's say, young and inexperience, not knowing what she was doing, is she even old enough to be working in a licensed restaurant? She was running around like a headless chicken.
Oh yes, you maybe able to catch a free show, especially after watching our waitress, Anna, kissing and hugging some male Hispanic person that looked like her boss, doing his rounds as if he was important. Drama at a restaurant, I could write a story about the "Daily love affair at LAX"
My suggestion, before you fly, eat somewhere else, unless you want to pay for the entertainment.
Weak Link in the Daily Grill Chain.
While dining at the Daily Grill at LAX recently, I was reminded of the famous Bette Davis movie line, "What a dump!"
I've had many enjoyable meals at five other Daily Grill locations. I've had lunch and/or dinner at the Brentwood location at least 100 times over the years. I know what to expect from the Daily Grill. Unfortunately, this LAX version is far below their usual standards. Far, far below!
The faux leather seating of my booth had a huge tear in it -- at least two feet long. It looked as if it had been torn gradually over time and never repaired. As I looked around, I could see that the entire place was in dire need of a major make-over, with obvious signs of wear and tear everywhere.
I'm convinced our waiter doesn't speak English. He told us that they had no tomatoes, and when I asked why, he stated that they had no tomatoes. I repeated my question, and he blankly repeated that they didn't have any tomatoes. He appeared noticeably uncomfortable that I actually asked him a question. I got the impression that he was hoping I would wordlessly point to the items on the menu that I wanted to order.
I tried to play it safe by ordering a cheeseburger ($14). This was by far the worst cheeseburger I've ever had. The meat was completely tasteless (and looked pre-formed, like the meat patties at Carl's Jr., but without the "charbroiled" flavor), the bun was stale -- and, of course, no tomato. They also forgot the onion rings that are supposed to be on the burger.
I'm normally a big fan of the Daily Grill -- but, definitely NOT this LAX version! It is a sub-par imitation of a real Daily Grill. Eat just about anywhere else instead.
Look, get one thing straight!.
Hello, i am the operational manager for DNCTHS at LAX, Rodolfo Ornelas.
We operate several restaurants within the LA airport terminal and are known for providing excellent food and service. We maintain this standard by our regular secret shoppers.
I really do not care about what people write on this page because if they are really dis-satisfied with our high quality food and good service, they would of picked up the telephone and explained to me what we did wrong.
I have worked very hard to get to where i am and i resent those who write bad things about me,
If you do not like our food, then please go else where because i really do not care, we have plenty of other customers.
Ms Nolan fox, are you accusing us of stealing money?
Ms Chang, i heard of you before, get lost, never come back, we do not want your business.
Ms Morgan, what a fool, we are also the owners of the encounter.
To all those who has never worked in a restaurant, if you think you can do better then come and work here at the airport and deal with these international foreign people who can not speak a single word of American.
If you ever decide visit the Daily Grill located at LAX, Think again. The food was nasty. The staff was lazy.
The music playing was of metal of some kind.
The tables were dirty and then half the items on the menu were not available!!!
I wrote to complain about the service and discovered this restaurant is under license.
There are too many young managers with no experience.
I think the company who has a license to trade as daily grill do not really care about what comes out of the kitchen as goes with the manager of operation, "it is an Airport, we will never see the passengers again, so who cares" A conversation i had overheard him saying to a staff when we first complain about the service.
I suggest to visit the Encounter restaurant, the staff are well trained and polite and the Manager Kenneth, table touching.
Bad Idea to stop here.
The most horrible experience in Fine Dinning, then again, Being located at LAX, it is a down hill for the Daily Grill,
Food was not up to the Daily Grill standards, portions was too small.
Lastly, The so called Head Of the Restaurant, Rodolfo, was drunk on the job!!
Dine at Burger King. Its much cheaper and better food. Terminal 2!!!
Chicken caesar salad / pop corn shrimp / burgers.
It is so sad to see a once very good upscale restaurant to being a wantabe. This Daily Grill location either need to fire its managers or do some major changes.
As a regular traveller, i always dined at this location before departing for my business trip, as plane food was not my ideal food. Then again, it is now the better choice.
When the caesar salad came out, it was a smaller portion then before.
The pop corn shrimp come at the same time, and that is another story, you had to find the shrimp!!,
Finally, when the burger came, you might of missed your flight by now, it was cooked wrong.
I asked for medium well, it came out well done.
Sadly to report, it was not oly i who was upset, by a few people who sat near my table.
When i spoke with the manager, i think he didnt know what he was doing, it would of been better if i spoke with the dishwasher, at least my dishes would of come out clean.
The manager was dressed as if was going on a cruise to Hawaii.
I totally agree with Ms Chaung, he shouts at his staff, telling then if you dont like this job go find another.
I think if i was the owner of this restaurant, He be the first one i would fire!!!
Steinburg. LA restaurant guide reporter.
Waste of time, money, and appetite.. Food is absolutely terrible and overpriced. Sausage pizza tasted like it was microwaved with a breakfast sausage sliced up on top. Service is mediocre and atmosphere non-existant. My biggest complaint, however, was when I got my credit card statement back, the restaurant had added a $40 tip for themselves on a $20 bill. The only saving grace was the neighboring bar. I think they were associated with the Daily Grill, and the staff there were pleasant. For food though, look elsewhere.
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