great good italian food, big family portions, favorite italian restaurant, bad service, great wait staff, good buca, favorite spot
Too Much Attitude.
My first meal at any Buca di Beppo was in June 2010 during a visit to CityWalk. The snobby manager and hostess, standing atop their perch, seemed bothered that people were actually approaching them for a table...go figure. I was craving a family-style Italian dinner and was willing to wait for a table, which surprisingly wasn't very long.
Our waiter was impatient and bursting with Hollywood arrogance. He keep pushing their premium cocktails in souvenir glasses. Every restaurant I've visited with similar offers, like Bubba Gump's, will either wash your glass or give you a fresh one to take home. My girlfriend ordered one of these cocktails as we waited for our meal.
The food was average at best. The service was poor during our meal and I couldn't wait to leave. Our waiter disappeared without providing a clean souvenir glass or offering to wash the used one. I really didn't care about the glass to begin with but I paid 2-3 dollars more for the drink and my girlfriend wanted it.
One of the busboys said we could get a new glass at the downstairs bar. We walked downstairs and approached the hostess to confirm the busboy's information. She gave my girlfriend the biggest attitude and said, "NO, you gotta go back upstairs and get one from your server!".
It wasn't worth the hassle so we left.
By the aggressive promotion of their souvenir cocktails, the servers must have a necessary quota or financial motivation. If they're going to push these souvenirs, don't expect customers to carry a dirty, sticky glass around CityWalk after their meal.
We returned to CityWalk with visiting family members a couple weeks later. Although I was craving Italian food, we steered clear of Buca di Beppo and will continue to do so in the future.
LOVE buca....great staff...and love the food!!. I had dinner there last night and me and the rest of us had the best time....the waiter, Joe was awesome....and the fun was sooo good!! Would love to go again for Thanksgiving....he said they would be open and that they will be serving turkey and an awesome homemade sausage stuffing that day! I already made my reservation....can't wait!!
Hi, I was there about a week ago and only ordered the spinich salad. The other party that I was with finished their whole pizza. The other table was even laughing after the waitress was like "oh yeah I'll get your food AFTER I TAKE THIS TABLE'S ORDER"
This was only funny for the waitress.
I called Manuel and talked to him and even followed up but he didn't care to call. THIS MUST BE TYPICAL.
Great Food, Great Atmosphere. If you love Italian food, you'll love Buca di Beppo. The pizza and the bruchettta are FANTASTIC!! I love the big family portions that you can share with everyone. The restaurants has a homey feel. Will definately be back with the family.
Get cozy with friends and family and enjoy an Italian feast at this loved-by-locals restaurant..
Homesick for your mother's Italian cooking? Grab your appetite and head to this restaurant, where the friendly wait staff will serve up portions of Colosseum-esque proportions, like spaghetti and meatballs loaded with savory tomato sauce and lots of pungent garlic. Dishes center on Southern Italian immigrant fare, and are meant to be shared family-style with a large goblet of wine-to enhance the taste, of course. The ornate décor with walls covered in vintage photos evokes a warm homey feel that welcomes customers to dine among the other families and loyal customers. Buon Appetito!
Great Italian Food, Great Atmosphere, Great Service, Huge Portions, Reasonable Prices. Always heard great things about Buca from friends and co-workers but never went as we already had our favorite spot for Italian food. Went over to Universal City Walk about a week ago for a movie, decided to have dinner after. It was a good opportunity to give Buca a try, WOW! Great food, a lot like my mom used to make. Her father was from Italy and she used to serve it up right, so does Buca. The portions are amazing and believe me you won't go home hungry. (Don't know why another person's review said there wasn't enough food, he must have the appetite of 4 people). We, like a lot of other customers, ended up taking some home as there was too much to eat at one sitting. You basically have three choices on the menu, "large" serves 4 to 6 people, "small" serves 2 to 3 people and they also have what they call "Buca Mio", these are individual dinners of the more popular entree's. The first time we ate there, we ordered from the Buca Mio selections and they were very ample portions. A week later we found ourselves at City Walk again with some friends and ended up back at Buca, this time ordering the larger family style plates. The prices are very reasonable, especially considering the ample portions and flavor quality. I guess we now have a new favorite Italian restaurant to eat at. Give them a try, they do have other locations so it's not really necessary to go to City Walk and pay the high parking prices to eat at Buca. If you like good Italian food, you won't be disappointed. By the way, when we went back to Buca at City Walk, we had no idea that they had a second floor that seats so may people that at 7PM on a Saturday, for as busy as they were, we were seated in less than 15 minutes, amazing!
Reservations - Why bother.
Horrible experience. This was the second year in a row our office Christmas party was here. Last year we waited outside, in the rain, for 45 minutes to be seated - despite having reservations. This year we called, confirmed our reservations, informed them of last years experience, and we were promised that it would not happen again. We called again on the day of the party and confirmed that we would not be left standing outside again. At 5 minutes after our reservation time, I was told it would be another 15 minutes. At 20 minutes past our reservation I was informed by a manager, who called me outside and brought a bouncer with him (in front my entire staff) that I was rude for telling the him that the service was unacceptable, that he was not doing his job very well, and that we, as customers, deserved better treatment than we were getting. We called several other restaurants and were prepared to leave when, finally, 40 minutes after our reservation we were seated.
The food was great and the wait staff (once we were seated) was attentive. However, we had pre-ordered off the catering menu, because of the size of our party (42-45) and they could not find our menu order. This in spite of the fact that we had faxed it over two days before AND called to confirm that they had received it. We had to do it all over again sitting at the table.
We will not be back next year. I would recommend this restaurant for a small party (less than 8) as they seemed to be able to accommodate that size in less time than we were required to wait.
Fighting with a waiter. The food is not bad and neither is the pirce, but I was shocked at the staff. Perhaps this was a frustrated actor, but you never treat a guest so poorly! As we left, we were knocked down by a server who when I got in his face about his rushed attitude, wanted to fight me! Really! His language and actions were shocking. I am in the biz and did not want anything out of the ordinary, but I brought his abusive nature to a manager. The manager was at best milk toast and the waiter sought us out for further aggresion. Listen, I know you are busy, and you are sad that you are working here and not famous, but there is a reason that this happened to you. Bad service and poor guest relations sink this person and place for me!
This place is a blast ! : ).
We love going here, it is always so much fun and really good food. The best thing, of course - is the atmosphere. I can't say enough about Paulo the waiter, he knows us by name and we feel like we're in a small town in Italy.
Highly recommend! If you go, try the antiipasto.
A visit to Italy by way of L.A.. I must say that I am not a big fan of Italian food, but this place made me reconsider that. The portions are extremely large and we ordered the small serving from the menu and it was more than enough for two. The deep dish garlic bread with cheese is enough to stuff a party of three. You must try the bruschetta as it was very flavorful. My party received the chefs table, which is located directly in the kitchen. This is considered the best table in the house, pending that youre not bothered by the constant foot traffic passing by you. Overall, I was pleased with the authenticity of the food selections and the cheap prices for the amount of food that you get.
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