Hollywood Toys & Costumes

Doesn't Recommend

Tania W.

Joined 2 years ago

um, HOLIDAY SEASON FOLKS, you gotta stay open past 6pm!. Hours posted here are incorrect. At 6:10 after 15 rings a recording picks up (which means the staffer hearing the phone ring took that long to switch it on) and you don't hear the hours and "this is not an answering machine" info until the end of a long winded greeting. Waste of 5 minutes. Trying to support local business-but Amazon just has these folks beat hands down. Gotta quit whinin' small biz owners and step it up. 6pm closure going into holiday season? Superstores are open until 9!

Doesn't Recommend

customerQ

Joined 4 years ago

DO NOT ORDER FROM THEM ONLINE. TERRIBLE EXPERIENCE! BUY LOCAL!

Recommends

bettysaid

Joined 5 years ago

Super friendly service; troubleshooting help. The guy who answered the phone was super nice (I am assuming it was NOT the manager based on the other reviews) and tried helping me find a solution to my costume problem (my toddler HAD to be ____, no one carries it, etc.).

I would totally return to this place.

Doesn't Recommend

TomD612

Joined 5 years ago

Horrible return experience. I bought an item online and had it shipped to me. The item was junky so I returned it. You have to follow their return instructions to the letter. KEEP COPIES OF EVERYTHING! I had to provide them everything twice. I returned the item via UPS. It was received by them, but then when I questioned where my credit was, they made me prove it was signed for by their company. Then after 3 more emails and phone calls, I was finally told that my credit would be processed. After waiting another 3 weeks, the credit never showed up on my card so then I have to fax them a copy of my credit card to prove that I didn't receive a credit. 2 days after my fax I finally got my money back. Just a very shady company to deal with and I will never use them again.

Doesn't Recommend

goannettego

Joined 5 years ago

Horrible! Worst Manager!. I called twice.

The manager hung up on me twice!

He wouldn't answer my questions, and when I asked him a question he would not tell me the answer.

I asked to speak to his manager, and it turns out he is the manager- unbelieveable!

Then he called me rude for asking to speak to his manager and hung up on me, again!

I can't believe this organization cares so little for customer service, that they would allow him to keep his job.

Many more people would come here, if they weren't so insulted from the get go.

Doesn't Recommend

jbnme

Joined 6 years ago

The manager is rude.. Don't go there to buy a wig. The manager won't let anyone try on more than two wigs a day. Anyone who has ever purchased a wig knows that you usually try on at least 5 wigs before you find one that looks right. The manager is rude.

Recommends

Contributor

Joined 10 years ago

From angel wings to slimy things, this Hollywood landmark will put the freak in your show.. In Short
Located just steps from the legendary Frederick's of Hollywood, this costume shop in business since 1950 is a propmaster's dream. Hundreds of wigs, accessories, decorations and getups. Elaborate animal and themed costumes are available for rent or sale. The black vinyl Catwoman suit is always a hot seller, as is Darth Vader. If guys really want to splurge, they can step out in a purple crushed-velour pantsuit with faux leopard trim; feathered hat is extra.