disgusting place, amazing lingerie, poor service, very poor quality, romantic getaway, romantic halloween, rude retailer
online order not reliable. I ordered an outfit with stockings - they sent the right colored stockings but wrong color outfit. Come on. if you didnt have it in stock refund my money, dont just throw the same item but the WRONG color and call it a day. I wrote to them and I didn't get word back on how to rectify the situation. I dont need to waste my time stalking this company to get the right product. I ordered once and will never again. Fair warning from someone who orders lingerie from other sites.
They sell you Made in China for Made in LA.
They send me a wrong order and want me to pay for reshipping!!! Can you believe this??? Don't go and spend your Money.
"Trashy" Customer Service!!!
EVERY positive review is FALSE & written by paid employees!!.
Material is bought in yards from Santee alley downtown clothing district and bumped up several hundreds of dollars to sell to you with an attitude in their disgusting filthy hovel which resembles a madams brothel in an old condemned victorian house.
Absolutely 100% these reviews that are positive were written by a string of paid employees in a room full of computers that lays in the "Back" of the sweatshop that resides in the back of the store (Far back room).
If you are an out-of-towner, dont be an shlep for once and get starry eyed from your reality shows - this is the REAL Hollywood. Fake glamour, hyped media and false intrigue. If you are a local girl? SHOP AT AGENT PROVOCATEUR down the road on Melrose near Fred Seagal. At least there you will get your moneys worth, treated like a human being, and wont go home with BedBugs.
Go ANYWHERE ELSE..
This is some kind of family business where they treat everybody including eachother like animals. Go somewhere else to buy lingirie if you want to feel good when you wear it.
If you need more details, here's the letter of complaint I wrote them.
"I want you to know that I will never ever go back to your awful store. You don't treat customers or each other like human beings!
After being told to pay for a membership card before I could enter to spend money in your store, your complaining older lady was completely abrasive to me. Why? Because I wanted to try on a halloween costume like everyone else in line did. Wow I guess you can't handle the business you have so why would I trouble you with mine!? Sorry.
"I guess the tip off was your sales girl telling us that the day before, you had made someone cry! Not surprised to hear it. After surviving the line, the rude lady, trying on the outfit in a dirty kitchen and all the yelling at each other you did... I was told you had given me the wrong belt and I should come back the next day to get the right one. Well, I didn't have time to come back on your schedule. Then your lady rolled her eyes at me and the old man who claims to have designed my piece accused me of lying about my schedule!!
"As I tried to pay, your cashier shoved the wrong membership card name of another customer and wrong debit card in my face telling me to just pick one even though I'd had to pay for one with my own name.
Later I discovered you charged me full price- not the displayed sale price!!!!
"All this as you yelled and insulted each other...and accused me of lying again. Then since you lost my membership card, on the way out I asked for a new one and had to argue for it.
Now I have time to help others avoid my experience as you probably treat many worse than this. So:
1. I am announcing this every where I can. Yelp. Facebook. Yahoo. Google. As a costume designer with access to actresses and models, I will be recommending Frederick's of Hollywood and a boycott of your disgusting and offensive customer service.
2. I have two fashion blogs I will be posting this on
3. I will be reporting you to Better Business Bureau.
4. May I suggest appreciating your paying customers."
Trashy sums it all up!.
I put an order for a costume on Monday after I tried to search through the website for when my order would be shipped, which I couldn't find the first time I checked for it. When I put my order through I had to do a google search to find out when they were going to ship the order. According to their policy, it would take 1-2 weeks for them to ship the order! My item was a bargain item and according to them- they had them in stock. So why would it take 1-2 weeks for them to get around to shipping out the damn costume? I promptly emailed to let them know that I would like to cancel the order all together.
I won't complain about the restocking fee of 15%, even though their website said that they would charge me a 5% fee for canceling. Times must be REALLY hard on them to blatantly lie about their policy. AVOID THIS PLACE AT ALL COST!!!
Sorry, this is a big miss. Years and years ago I was here and it was great. The atmosphere has changed, unfortunately. The place seemed a lot darker and grittier--a lot of merchandise is thrown into baskets and the sizes are completely mixed up. Prices are ridiculous--try Pleasure Chest or any of the little specialty shops along Hollywood Blvd. and save big. The worst was that the store was empty and the clerks "shadowed" our every move. They would stand beside us and stare. My husband and I don't exactly look like the local thieves (we're in our 50's!) but they treated us like we were. Won't got back-insulting place. Wish I had my 2 dollar entry fee back!
Don't order without seeing costume in person!. I ordered a costume online based on the picture. The description stated top and bottom colors "dont' match exactly." The picture showed two slightly different shades of fabric that looked the same (shiny and satiny). It arrived with the top blue green matte finish mesh and bottom baby blue satin. There is no way that these pieces go together. Trashy has refused a return because it was on sale (not stated in return policy) and even if they did, I would get stuffed on return shipping and 25% restocking fee. AVOID.
horribleeeeeee placeeee!. after spending over $500 dollars and being a long time customer, i highly suggest not to shop here.... really!!! don't shop here... every employee here is rude, "manager" has a nasty attitude.... and they will steal your credit card info and anything else they can possibly get their hands on... honestly worsttttttt place to get over priced and cheap materials, even worse on halloween. empolyees here are bitches! someone from this store got my cc info and raked $4k in charges.... buyer be ware!
Fun and Sexy!. Try this place for a romantic getaway or for Halloween! Trashy Lingerie is what Id call a "HOT SPOT!"
best costume store EVER.
any of the bad reviews have they really gone to the store? I live in NY and I personally LOVE to fly to California in September to buy a Halloween costume from Trashy. I am a model but no big name celebrity. it's not like they asked my occupation at the door so they had probably had no idea. they treated me like a princess. helping me get dressed, to even giving me ideas for a costume.
even a year later they remembered me and treated me great. it's my favorite store and I pray everyday they open up one anywhere in NY or even the east coast anywhere so I can shop and not have to fly across the country lol. actually HINT HINT OPEN A STORE OVER HERE! they would make so much money. I hate wearing costumes that every girl has or can get. they have unique one of a kind costumes. no one has ever had the same costume as me after shopping there. not to mention the great materials it's made out of. I get constant compliments when out on Halloween in any of their costumes.
they even helped with my ex finding a costume by telling us another store in the area to go check out for him! they are willing to customize and the store is just beyond amazing. I can't rave enough about them. only bad thing I can ever say is that I wish they were in NY. just so I could go more often.
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