Saks Fifth Avenue

07/11/11

Poor service,

by hope811 at Citysearch

I ordered few pants and Jackets, paid over 8K and spent several hours in this store for fitting plus few trips to this store but after 3 weeks the alteration was not ready, and they lost few pants Sales person ,Jane is only pushing to sell ,I will not shop in Saks fifth ave in Beverly Hills

05/05/11

VIOLATION OF RETURNS AND EXCHANGES POLICY

by stephenfriedman at Citysearch

With the original sales receipt, I attempted to return a Torino Belt that was was purchased on June 11, 2008 at the full retail price of $425 plus tax at the Beverly Hills Saks Fifth Avenue store. The belt was never worn and was in salable condition. The Department Manager denied the return stating that too much time had elapsed for a merchandise return.

The Saks Fifth Avenue original receipt dated June 11, 2008 states: "At Saks Fifth Avenue, we want you to be pleased with your purchase. We will gladly exchange, replace, or credit your purchase when it is presented to any Sales Associate in saleable condition at any one of our stores. Merchandise presented after 60 days will be credited based on the current selling price." The Saks Fifth Avenue website today states: "At Saks Fifth Avenue, we want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may exchange, replace, or credit your purchase when it is presented in saleable condition. Full-priced merchandise, with the exception of watches and jewelry, presented after 30 days will be credited based on the current selling price." The identical Torino belt was being sold at the Beverly Hills Saks Fifth Avenue store today for $425.

I was not demanding a refund but was expected a store credit. The Beverly Hills Saks Fifth Avenue Men's Store has clearly violated the published Corporate Returns and Exchanges policy.

12/24/09

Rude SA in designer handbag dept

by Menthy at Citysearch

My friend found a handbag she liked but the price tag was gone. So we asked the SA to help us check the price. While she walked to the computer to check it, I found the price tag and tried to tell her about it. She didn't take a look but kept on saying: "No NO, that's not it. I know that's not it." I was a little bit bothered by her attitude but waited in patience while she browsing through the computer system. She couldn't find it there so she started flipping through the catalog. When I saw her skip the page of the exact handbag I tried to tell her about it. She snapped and started yelling at me:"I know what I'm doing, I know what I'm doing, okay?!!" I was shocked. Never in my life had I seen a SA yelled at customers. Absolutely terrible experience. Saks has a good reputation in both selection and service. Reading all the previous comments made me believe many SAs are making efforts to maintain this reputation. However a single incident like this is significant enough to damage the brand. I hope saks can employ someone more professional to represent them.

02/14/09

Best Bridal Salon in Los Angeles

by wedgirl at Citysearch

After dreading the whole dress shopping experience as long as I possibly could, I was off to find the perfect dress for my June wedding. After visiting another big name salon earlier in the day (Monique Lhuillier) where I was made to feel like a naughty child for waiting so long to shop, I was welcomed into the most amazing shopping experience ever at Saks Fifth Avenue. The manager David, was soothing and assuring that here in this incredibly gorgeous space that I was sure to be guided by his amazing staff to the dress of my dreams. Not only did the gracious sales woman, Karen, indulge me by letting me try on anything I wanted, she then guided me to beautiful dresses that could be made in my short time frame. I was never made to feel rushed or pressured into anything, but felt comfortable enough to make a quick decision on a gorgeous Amsale gown that was more beautiful than I could ever have imagined. The sales woman also let me in on all the money saving tips that Saks offered. I was able to save 10% by opening a Saks account, no tax to ship to Hawaii, and free alterations with their gift card events. I've only bought cosmetics in this store with a luke warm reception, but here in the Bridal Suite I truly felt like a VIP customer even though I was on a budget. I would highly recommend this salon for every bride-to-be!

• Pros: Great Service
• Cons: I was told shopping during the week is a lot less chaotic then weekends.

01/31/09

Absolutely awful service

by shopper2009 at Citysearch

if you are looking for your wedding dress, don't bother with the bridal salon at Saks in BH. the rudest service. the saleslady (she may be french) was absolutely rude and was annoyed she even had to speak to us. even though they had the dress i wanted, i choose to purchase it somewhere else.

i'll make sure to tell anyone else looking for a dress to go elsewhere too.

• Pros: nothing
• Cons: rude service, inattentive