Saks Fifth Avenue

Doesn't Recommend

jroth2u

Joined 6 years ago

RUDE AND SNOBBY. SAKS BRIDAL Beverly Hills is awful. Rude. Snobby. Unattentive. I BEGGED Renee Strauss to order my dress, but they could not order what they do not carry. In the end I drove to Costa Mesa and purchased there. Believe me I wish I would have fallen in love elsewhere. Had Costa Mesa not carried the dress, I would have flown to NYC. Instead I drove for hours. Renee Strauss saved me and as a courtesy, altered my dress in their shop. I bought my veil and accessories there as well and everything was perfect. Saks does not train their staff. Their motto should be customer DIS-service.

Doesn't Recommend

careyann

Joined 6 years ago

Rude service. Athough Saks has a good reputation and convenient parking, I would not reccommend their bridal department to anyone. When I arrived promptly for my appointment, the sales lady was working with another customer and would not acknowlege me. Since she was dressed unprofessionally, I wondered if there was a sales person at all. After browsing a little and being ignored, I crossed the floor to the other formal sales person who led me to the bridal department to explain to the lady that I had an appointment. The bridal sales person angrily snapped "She'll have to wait!" The other woman was apologetic, but there was no way I wanted to stick around for someone with that attitude to help me, so I left. Very dissapointing and hurtfull!

Recommends

sukhi

Joined 6 years ago

Saks is a great place to shop at. I dont know what the comment below abt Saks employee being rude...My friend and I weren't dressed to the nines but we were treated with so much respect, so not sure what the "21yr old" is talking abt. I love Saks and would shop there again....

Recommends

fnsa

Joined 9 years ago

Saks is a wonderful place to shop!. I have been a Saks customer for YEARS and I have never had any such problems that the previous reviewer(s) stated. The staff has always been very solicitous and helpful, even if I ended up buying nothing. Dan Rutledge in the Shoe Salon is the most wonderful salesperson EVER. Ask for him and you will never be sorry. Carolyn Walfish who heads Lancome downstairs is an amazing makeup artist and she will give you a fabulous makeover. Lorraine Dave who is in the jewelry section has great taste. The ladies who work on the 2nd floor (American Designer Sportswear) are all fantastic. I've gone in there looking like a scruffy baglady and have always received stellar service. We spend at least $5,000-12,000 there annually and always look forward to the bonus card that gets me a new handbag or some fabulous shoes. In general, I'm in love with Saks!

Doesn't Recommend

cutiekatie

Joined 7 years ago

RUDE!. SUCH a rude staff. i went with a few friends wearing designer jeans, a ralph lauren polo, carry an expensive bag. as i went from department to department i could feel the employees' eyes on the back of my neck. they acted as though i was going to steal something at any moment. i'm 21, not 12, i don't need to be watched in a store like that. i was going to buy a pair of $200 jeans, but i took my money elsewhere when a woman said "if you're just looking i suggest you leave." i'll never go back.

Recommends

alancarl

Joined 8 years ago

No Trunk Show - NO SELECTION. I shopped Saks because I grew up in Beverly Hills. I was disappointed. If there is no special event, the selection is miniscule. The saleslady had no idea what was what and left me in the fitting room by myself to try the dresses on. No, I did not end up here, There are so many other options.

Recommends

gseln4pw

Joined 8 years ago

Limited Selection. Saks has a limited selection of bridal gowns. There alterations are poor. They demand an appointment even if no one is in the salon. I would not go back.

Recommends

margie2265

Joined 8 years ago

great designer dresses, great service. if you're looking for top of the line designer dresses, then you've come to the right place. amsale, badgley mischka, reem acra... they're all here. by appt. usually, but you're always welcome to browse. the gowns are beautiful and expensive, but hey, you get what you pay for.