Casa Del Mar

02/03/08

Gift shop clerk very rude

by itsme470

I have been in this gift shop a few times. The clerk is more interested in her phone conversations then helping the guests. She seems very put out when you walk in.

04/30/07

GORGEOUS!

by mckensies

I have clients come into town from out of the country and they love it here! I could hang out with them in their rooms all day long and feel like I'm in heaven!

• Pros: Beautiful
• Cons: nothing

10/07/06

What a disappointment

by cleopta08

Regardless of how good or bad you thought the service was.....they take a 20% graduity. I left about a 15% tip on my credit card, then all the sudden I was checking my checking account statement and see they charged me more then what I signed for......I don't know, that is just WRONG to me......almost sounds illegal too!!! Sure the food is good......but I really wouldn't go eat there again.

09/22/06

Love this place

by dariusthegreat

One late night, some years back, I proposed to my wife in this hotel. Every so often I stop-by and reminisce. Great place, great service, great location, great view.

08/16/06

Do NOT go to their "High Tide" (high tea) Service!!!!

by ginburri

We went to the Casa Del Mar after reading a write up on their high tea service. When we arrived we were told that you have to have at least 24 hr advance reservations, but it doesn't mention this any where on their website, so we wasted a drive to santa monica. I later called to make reservations for the following week & was told that they needed a credit card to secure a reservation & it must be faxed. I do not have a fax & requested an e-mail form instead which took 2 days to be sent to me.

After finally getting my reservation confirmed we were dismally disappointed with their high tea. The bread was stale on the few sandwiches you get, some of the desserts were totally inedible. When we told our waitress that the chocolate cannolli was horrible her response was "yes we get a lot of complaints on that one" It was burnt to a crisp & hard as a rock! No apology or offer of some kind of replacement. And to add insult to injury our waitress added in her own gratuity of almost 20% for a party of 3!!! I can't stress how disappointed we were with the whole experience. Normally I love the food and atmosphere at the casa del mar but I doubt if ever will go back again....

• Pros: usually great place to have drinks & appetizers & watch sunset
• Cons: horrible high tea, nonchalant attitude