Disneyland Hotel

04/10/2007 Posted by makana_aloha

I just got back from a stay at the Disneyland Hotel and it was NOT a pleasant experience! First, I had to wait 30-40 minutes to get checked in. Thank goodness My child was 13yr and not a toddler who can't wait that long. I was not pleased that they only had 3 "Cast Members" working the desk while there was 4 other "Cast Members" just laughing on the Conciegre side. I thought if I stayed at a Disney Hotel, I would get better service. Boy was I wrong!!! I got Superior service at the Best Western Park Place Inn compared to this place!!! Then when I checked the room for what it had, it was clean but had not been throughly cleaned! I found crackers and broken shards of glass under the bed. Again, I am glad I had a older child versus a smaller child/toddler. There was also trash near the curtains. Plus the "Do Not Disturb" sign means nothing to the maids! My son was not feeling well and I put the sign out for him to get some rest before we went to the Parks. We had 3 knocks on the door by the maids in a 2 hour period! My other peeve, Goofy's Kitchen!!! Talk about BAD service!!! Where do you go where you have to pay for your meal and tip them too before you even eat the meal? I was yelled at because I didn't know I had to pre-pay my meal. Then when it was time to be seated I was not smiled at and they acted like I was making it so hard for them!! The food was good but service was HORRIBLE!! I told the Manager but got the brush off. BEWARE OF GOOFY'S KITCHEN!!!! GO SOMEPLACE ELSE WHERE YOU ARE TREATED LIKE THE GUEST THAT YOU ARE!!!

Pros: Wake Up Calls

Cons: BAD SERVICE ALL AROUND, VERY RUDE so-called LIFEGUARD, LONG WAITS To Check-in, NO BELLHOP HELP, Bad Service @ Goofy's Kitchen, DIRTY ROOMS and RIP OFF FOR WHAT YOU PAY FOR!!!!

01/10/2007 Posted by kdd32252

I've been to Dinseyland many times over the years, and we decided to take our little one for his 4th birthday. We arrived to find only 2 people working the reception desk. After 30 minutes in line, we finally got to our room, then dropped our stuff and went straight to the park. My boyfrend got into bed that night and said "ouch" (not his usual reaction), he had discovered two small shards of glass embedded in his left leg. The next morning we took them down to the front desk and presented them to the employee there. Our sheets were changed as requested, and the housekeeping manager arranged for us to receive their turn-down service for free. The next morning, the toilet was not "performing" correctly. We finally got it to work and left for the park. When we returned for a nap, the toilet had decided not to work at all. I tried calling the front desk, only to be greeted by a "fast busy", twice. The little one was in the bathroom (the door to which would not shut all the way), and pulled on a hand towel to slide it off the bar.... to his surprise, the bar came down with it. Bonk!! Right on the noodle. Again, a call to the front desk, fast busy. We went downstairs and after 15 minutes of not advancing in line, I gave up. Same thing the following morning. 3rd day, we had checked out already, but I decided to let them know about the problems while waiting for our ride to the airport. The employee said "Ok, thanks for letting us know". I said "Did you want my room number or anything?". I filled out the complaint/concern form on Disney's website once we got home. I got a letter 3 weeks later asking me to call the "Disney Claims Dept". (They had my number and should have called me). The man I spoke to said it was basically my fault, because if I had tried harder, I could have found a manager. They did make sure to inform me about the "statue" of limitations on personal injury claims though. I expected more from Disney. I'll go back to the parks, but not the hotel.

Pros: Proximity to Disneyland Parks

Cons: Condition of the rooms, wait time to speak to front desk, Company's attitude regarding complaints