The Peninsula Beverly Hills

The Scene
This discreet hotel, which is related to the venerable Peninsula in Hong Kong, is elegant without being stuffy. It boasts lovely grounds and near flawless service and is inarguably one of Southern California's most luxurious properties. The low-key ambiance attracts the world's movers and shakers, including royalty, Hollywood's A-list, CEOs and rock stars.

The Details
Guest rooms and extensive suites are equipped with such treats as down comforters, Frette linens, fireplaces, spas and private terraces with tasteful Beverly Hills views. The Belvedere serves elegant Asian-influenced contemporary cuisine in a hushed, formal setting and is a favorite with CAA agents who wander over from next door for a bout of power dining. This same crew also packs the Club Bar, which many say is ground zero for wheeling and dealing in Beverly Hills.

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Insider Tips

Parking

Overnight valet is $32.

Look Good

The spa features such treatments as grape seed scrubs and Vichy showers, and the rooftop lap pool, with private poolside cabanas, is a tasteful enclave in the middle of the city.

User Reviews for The Peninsula Beverly Hills

Citysearch (4), AOL CityGuide (2 ), Judy's Book (2 ), Trip Advisor (40 ), Fodor's (4 ), Frommer's (1 ), All (53)

Great service

04/02/2007 Posted by blondie85

I stayed here for three nights and I found my suite very clean and the bathrooms were HUGE! The room service ice cream was delicious, while most of the other meals were not the greatest. Checking in was a breeze with good customer service. Overall a good experience, but stay at the Four Seasons first if it's not booked.

Pros: Customer service

Customer Service....in general poor.

12/03/2006 Posted by lisa_f

For a hotel that has such great quality throughout the rest of the U.S. This one drops the ball on many levels. For starters if you are needing a car service outside of their driving perimeter, you need to get a taxi. Taxis take for ever to get to this location. The three times that I took a taxi, within the same week, all together the wait time was about 35 minutes. This is unexcusable considering that a smaller boutique hotel right around the corner, gets there within a couple of minutes...tops! Second, not sure the employees are educated to make sure that you accomadate your customers, as long as what they are asking for is reasonable. The first answer is more times than none..."that's just not our policy". In a hotel of their caliber, the word policy should not be used unless you are asking for something way off base. I have dealt with this hotel on many levels, and it always seems to be a disappointment. You would think the staff would be a bit more professional, and know what true customer service is, and not just to people that the see on a movie screen, or part of the entertainment industry. Do they have some employees, who know what hospitality entails, yes. But overall they need to spread that same knowledge through out the hotel. I don't recommend this hotel, their are plenty of other hotels in the same area with more class and better service.

Pros: Certain employees go out of their way to be assisting

Cons: The other 85% do not

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