Peninsula Beverly Hills

12/18/08

ok

by casualcat at Citysearch

for the price, this place really didnt pass. my room was great, but other than that, the staff was rude, unwilling to help me for the most part. I did find one employee who was more than awesome, i just wish the other staff would learn a thing or two from him.

04/02/07

Great service

by blondie85 at Citysearch

I stayed here for three nights and I found my suite very clean and the bathrooms were HUGE! The room service ice cream was delicious, while most of the other meals were not the greatest. Checking in was a breeze with good customer service. Overall a good experience, but stay at the Four Seasons first if it's not booked.

• Pros: Customer service

12/03/06

Customer Service....in general poor.

by Elischa at Citysearch

For a hotel that has such great quality throughout the rest of the U.S. This one drops the ball on many levels. For starters if you are needing a car service outside of their driving perimeter, you need to get a taxi. Taxis take for ever to get to this location. The three times that I took a taxi, within the same week, all together the wait time was about 35 minutes. This is unexcusable considering that a smaller boutique hotel right around the corner, gets there within a couple of minutes...tops! Second, not sure the employees are educated to make sure that you accomadate your customers, as long as what they are asking for is reasonable. The first answer is more times than none..."that's just not our policy". In a hotel of their caliber, the word policy should not be used unless you are asking for something way off base. I have dealt with this hotel on many levels, and it always seems to be a disappointment. You would think the staff would be a bit more professional, and know what true customer service is, and not just to people that the see on a movie screen, or part of the entertainment industry. Do they have some employees, who know what hospitality entails, yes. But overall they need to spread that same knowledge through out the hotel. I don't recommend this hotel, their are plenty of other hotels in the same area with more class and better service.

• Pros: Certain employees go out of their way to be assisting
• Cons: The other 85% do not