11/05/09

A Symphony of Errors

by MealSchpeal com

Dinner was a symphony of errors. Not for want of service or flavor but management.

If a restaurant chooses to datestamp its menu like an entry in a server log, it should take care to make the date current. My menu stated that it was December 23rd or some such thing giving the impression that the ingredients have been patiently sitting on the counter hoping someone would order them for a month. Yes, intelligent diners will understand that a restaurant does not reprint a menu every day but there is no reason to boldly proclaim the menu’s age unless it’s flattering.

I have, with advancing age and wisdom, begun informing the wait staff of my steak’s preferred temperature rather than giving a blanket term that everyone seems to define at their convenience. The preference is cool red center. Having advised the waiter of this, my steak was still overcooked throughout its majority but there was definitely a portion of the center that managed to evade heat at all. As I relished this morsel I wondered what natural phenomenon could have made this possible.

Inflation happens. Costs increase and having no alternative, people accept it. However, when one charges US$39 for a fine cut of slightly overcooked beef, and has an extensive wine list with bottles in the thousands of dollars, charging US$18 for a martini is beyond explanation. It is simply an assault on alcoholic decency. Mastro’s is a restaurant, not a resort. Even Sunset Tower charges US$15 and one could argue that it is both. Completely unacceptable.

And finally, when one wants to be taken seriously in any field that requires communications such as from the kitchen to the customer by way of the menu, one learns to spell properly. Ask a random sample of people on the street for the spelling of Johnnie Walker’s family of scotches, and one is likely to hear the same mistake 8 out of 10 times. Fix the damn thing before someone does a special titled: Celebrity Restaurants: They’re just like us! They can’t spell either.

• Pros: Good steak, when cooked properly.
• Cons: Mostly.

10/09/09

Mastro's is where its at!!!

by TyraLikeBanks

I went into mastro's not knowing what to expect. I'm a big fan of steakhouse's & everyone rants and raves about this place so I finally decided to check it out last night. Anywho, I completely adore Ruth Chris's but let me say that Ruth Chris can not compare to Mastro's! We were seated upstairs and apparently thats where all the magic happens! The atmosphere was extrodinary not to mention the bone-in filet was perfect! I mean PERFECT! There's beautiful people everywhere along with some prostitutes sprinkled in between but hey had 2 get a free laugh somewhere. All in all, this place is a must try!!! Check it out, you won't be disappointed

• Pros: Best Filet Ever...CEO Martini & cheesecake
• Cons: Extremely loud

05/25/09

Update on our experience on May 23

by KathleenK

Here's an update to our experience at Mastro's on May 23. I finally received a call from the manager of Mastro’s, Beverly Hills, albeit 3 days after I initially spoke with someone about our issue, and after I sent the corporate office a scathing email about our experience. It seems he did not get the message from the person who initially answered my call, but he did receive my email. I had a good conversation with him about the incident, and received his sincerest apologies, both for the seating fiasco, and for no one contacting us in a prompt manner. He said it’s not their normal way of doing business. He noted that Mastro's is all about the people who dine there…if not, they wouldn’t be around long. I do feel that Mastro’s made it right with us, and we will visit them again. I really do want to visit them again, because no doubt about it, their food and service is terrific!

• Pros: Excellent steaks