08/07/09

Great Tuna Fish Sandwich

by abraz

I just had another delicious tuna fish sandwich, with the works on grilled rye - not a tuna melt mind you - I like my tuna cold - it was big, flavorful and the tuna was right from heaven - light and fresh. I had to have the waiter pinch me because I thought I was dreaming. If you like burgers, try the Shack Burger - it comes with a butterflied Louisiana Hot Link on top - a tad indulgent. The Shack is a Philly Sports Bar of sorts - but more of a neighborhood bar supported by Philly fans... so needless to say they also make a mean cheese-steak.

• Pros: food, drinks, price

04/14/09

Customer Service?? - A Joke...

by NFLFan

What a joke...this place just doesn't get it. Today I came in for the 4th time in a week. Thought I'd really found a cool hang-out near my place for drinks and neighbors and the sports page during Happy Hour, but no - sadly, I was mistaken. The owner would rather hang on to his .75 cents worth of wholesale bread and roast beef than hang on to a new, potentially regularly returning customer. To explain; after already dropping $25 on a dinner and a couple of drinks I will still hungry. So I asked for a 1/2 order of a sandwich. That's all - nothing difficult or surprising or unheard of in any casual dining place, much less a pub/dive called "The Shack". Instead of a "sure!, I can make that work", I got not one, but two lectures on why they couldn't do that because it would mean "wasting a portioned" bread roll and ounce of roast beef. When I countered that this seemed a bit silly, when the other half of the bread roll and the roast beef could be put to other uses or saved for another 1/2 order, the owner turned red in the face and said "I'm sorry that you think I'M silly...." wtf?? He took it all personal! So I told him I didn't think HE was silly, just the policy of no 1/2 orders. He and his bartenders just walked away, like petulant children. This was AFTER I calmly explained that it was my fourth visit in a week and that I really liked this place! It was like they didn't really give a sh_t about losing a brand new customer, who had been tipping reallly well! With customer service like this, no wonder each time I was in there between 5pm and 7pm I could not count more than 6 other customers on any day. Hey Shack! - enjoy that .75 cents of savings! You just lost a customer who potentially would have brought in a few hundred in the next several months!

• Pros: It's not crowded during Happy Hour
• Cons: There's a reason it's not crowded during Happy Hour!

01/13/09

Great Burgers, "Cheers"-type Feel

by LA808Girl

One thing I'll say about The Shack? It definitely has the "Cheers" type of feeling ... you know, where everybody knows your name? Hubby and I went for lunch today and there were quite a few regulars in there, and all the servers knew their names. :)

Beyond that, The Shack is known by some for having great burgers, so my hubby tried The Shack Burger (comes topped with a butterflied Louisiana Hot Link on top!). I wasn't feeling a burger today, so I settled on the fish & chips. I will say that what I received appeared to be more of a "Chips w/ a Side of Fish" rather than Fish & Chips...regardless, the fish was a tad on the greasy side, but still good; the fries were my favorite part. And I got a LOT of them.

I'd try this place again, especially during college football season (Go Bucks!)... Note: it's also an Eagles bar as well! :)