The Shack

08/07/09

Great Tuna Fish Sandwich

by abraz at Citysearch

I just had another delicious tuna fish sandwich, with the works on grilled rye - not a tuna melt mind you - I like my tuna cold - it was big, flavorful and the tuna was right from heaven - light and fresh. I had to have the waiter pinch me because I thought I was dreaming. If you like burgers, try the Shack Burger - it comes with a butterflied Louisiana Hot Link on top - a tad indulgent. The Shack is a Philly Sports Bar of sorts - but more of a neighborhood bar supported by Philly fans... so needless to say they also make a mean cheese-steak.

• Pros: food, drinks, price

04/14/09

Customer Service?? - A Joke...

by NFLFan at Citysearch

What a joke...this place just doesn't get it. Today I came in for the 4th time in a week. Thought I'd really found a cool hang-out near my place for drinks and neighbors and the sports page during Happy Hour, but no - sadly, I was mistaken. The owner would rather hang on to his .75 cents worth of wholesale bread and roast beef than hang on to a new, potentially regularly returning customer. To explain; after already dropping $25 on a dinner and a couple of drinks I will still hungry. So I asked for a 1/2 order of a sandwich. That's all - nothing difficult or surprising or unheard of in any casual dining place, much less a pub/dive called "The Shack". Instead of a "sure!, I can make that work", I got not one, but two lectures on why they couldn't do that because it would mean "wasting a portioned" bread roll and ounce of roast beef. When I countered that this seemed a bit silly, when the other half of the bread roll and the roast beef could be put to other uses or saved for another 1/2 order, the owner turned red in the face and said "I'm sorry that you think I'M silly...." wtf?? He took it all personal! So I told him I didn't think HE was silly, just the policy of no 1/2 orders. He and his bartenders just walked away, like petulant children. This was AFTER I calmly explained that it was my fourth visit in a week and that I really liked this place! It was like they didn't really give a sh_t about losing a brand new customer, who had been tipping reallly well! With customer service like this, no wonder each time I was in there between 5pm and 7pm I could not count more than 6 other customers on any day. Hey Shack! - enjoy that .75 cents of savings! You just lost a customer who potentially would have brought in a few hundred in the next several months!

• Pros: It's not crowded during Happy Hour
• Cons: There's a reason it's not crowded during Happy Hour!

01/13/09

Great Burgers, "Cheers"-type Feel

by LA808Girl at Citysearch

One thing I'll say about The Shack? It definitely has the "Cheers" type of feeling ... you know, where everybody knows your name? Hubby and I went for lunch today and there were quite a few regulars in there, and all the servers knew their names. :)

Beyond that, The Shack is known by some for having great burgers, so my hubby tried The Shack Burger (comes topped with a butterflied Louisiana Hot Link on top!). I wasn't feeling a burger today, so I settled on the fish & chips. I will say that what I received appeared to be more of a "Chips w/ a Side of Fish" rather than Fish & Chips...regardless, the fish was a tad on the greasy side, but still good; the fries were my favorite part. And I got a LOT of them.

I'd try this place again, especially during college football season (Go Bucks!)... Note: it's also an Eagles bar as well! :)