great food, great place, horrible overall service, friendly wait staff, worst customer service, worst dining experience, reasonable happy hour prices
Wrong Validated Parking Ticket.
My waiter gave me back the wrong validated parking ticket causing me to pay three times what i had expected to the parking attendant. Very careless of the waiter.
Lesson - check to make sure you have the correct parking ticket returned to you.
Management said I couldn't prove which ticket was mine.
Waitstaff tried to Steal Our Shopping Bags...Unbelievable. This used to be my favorite Japanese/ Shabu Shabu restaurant. The food is Great but the service is horrible and the staff is sketchy. My boyfriend and I ate lunch there today after doing some shopping and that will be the last time. We walked in with our bags ate lunch, tipped over 20 percent, walked out the restaurant down to the Oakley store and realized that we forgot our bags. We ran up to the restaurant, which took us about 5 min, and asked the staff about our shopping bags. They looked and asked around about them but said they couldn’t find it. We couldn’t of been gone longer than 5 min and there was nobody in the restaurant. Therefore, it had to have been the server or buser who took our bags. The Albino manager insured us that he had the most honest employees working for him. He decided to give us a $60 dinner to compensate for our $100 loss of items. We left him our number incase the bags showed up. We didn’t even make it out of the Highland Center before we received a call from him. Apparently, someone on there staff threw away our shopping bags and all the items in the bags in the dumpster. In which, they checked while we were there the first time. Hmmmmmm…… Who would throw $100 in Victoria Secret and Sephora products away? We thanked them for returning it and as we left the Albino manager (Nick) told us we needed to give back the $60 coupon he gave us. HA!!! Are you kidding me?! I’m not sure if I’d go back even if I had a free meal.
The worst restaurant in Hollywood. I had the absolute worst experience at this restaurant, starting with the Hostess, she was extremely rude did not want to help us, while there were empty tables and the servers were walking around like zombies. Then the server treated us like he was doing us a favor. When my water was boiling to an extreme point he still would not bring us our beef and chicken and then when I asked him he said it was coming and rolled his eyes. I accidently dropped something, and when he came back he said that we were behaving ridiculous. My question is when you have an empty restaurant is there any reason that customers have to wait for 15 minutes and while there are 3 waiters walking around doing nothing cant even take the time to clean the table.
Second Try.. Worst then before. Same consistent poor service but at a different location. Again, I had a reservation and was about 10 minutes late. Hostess said he will sit me in 10 minutes. Hostess and other workers looked lost and confused. Even physically challenged kids show more energy then these bunch. Waited for 20 minutes with no result. Again they seem to not have enough workers on a Saturday evening at around dinner time. The Hollywood location is worst then the Block of Orange. Again we left and went to the next door restaurant, The Grill. My wife and I was promptly seated without a reservation and the service was spectacular... Koji needs to hire the manager from this venue...
Ko-Jacked at Koji's!.
Last week I went to Koji's with a group of friends. I was told that this restarant was wonderful and had a great ambiance. Much to my surprise, Koji's was not satisfactory.Upon arrival, Koji's hostesses appeared bored and distracted. One of the hostesses asked if we would sit outside. Our group agreed and were told that we were to order at the bar and that the food would be delivered to us. Sadly, the drinks were never delivered to us. A guest from our party went in to check on our order and the bartender assumed that we left and said he threw the drinks away. We reordered our drinks again and confirmed our food; the bartender appeared to be annoyed by his mistake and told us to also wait for our drinks and food so we can bring it to our table outside.We waited fifteen minutes and took our food to the table outside to eat with the rest of our guests. Flavorwise, food was delicious! Servicewise: below mediocre: ( . Bartenders lacked basic kitchen hygene (putting ice cubes into glasses with barehands) and were distracted by other staff members heckling social comments from across the bar. Foodrunners were absentminded and rude. Bathrooms were unkept with wet floors and overflowing trashcans.If you want to get your drink on;Koji's is a great dive restaraunt/bar in a mall environment. Avoid direct service by ordering pick-up for sushi.One can only assume that if the front of the house of the restaraunt is poorly managed, the same can apply for back of the house practices.
Editorial Review by Kim Cooper. Counter diners huddle close to cook their own food in sunken pots. Hi-tech interior is bright and jazzy. Sushi, too.
I hope you have at least 3 hours of free time (and an overstuffed wallet) .... Normally I avoid "mall restaurants", especially in the Hollywood and Highland complex -- a place with a higher turnover than a CalTrans grafitti removal team. I let my pal talk me into eating lunch here on a Saturday afternoon -- the concept of shabu shabu seemed interesting. The almost- young- enough- to-need- a- work- permit hostess responded with the typical SoCal "what happened?" after not hearing my seating request. Our table was covered with greasy palm and fingerprints from the people before us, and one of our cloth-covered chairs was worn threadbare. What is this, a Reno Best Western? It seemed like our waitress was the only server for half the restaurant, and she spent an inordinate amount of time at a larger table before finally swinging by ours. We had to loot extra chopsticks off an adjacent table. After bringing our first set of shabu shabu (thinly-sliced meat and veggies), we didn't see our waitress for practically a half hour. We had to sic a busboy on her, despite overhearing a gaggle of wait staff gossiping behind a wall partition. Another busboy thoroughly cleaned the table immediately behind us while we were still eating -- I say thoroughly because he used about three gallons of misted ammonia or bleach out of his spray bottle, most of which drifted into our faces while we tried to eat. We were also treated to a cacophony of clanging potlids as he hurriedly cleared the table, despite there being nobody waiting for one. Our bill wasn't cheap either. A note to Hollywood tourists: eat at Kabuki on Sunset and Vine instead!
WORST EVER Customer Service.
I should have read the reviews before going here. This is by far the worst restaurant management and service I have ever had to endure. If the food was great or even good then maybe it would be worth it. But it's not.
Just bad overall service from waiting to be seated to waiting for our food.
I would love to post my complaint letter on here. However, I want to give them ample time to respond. If they don't respond then you guys will know the reason why I'm writing this.
The manager, Kimberly Deng, if that is her real name - by far the worst restaurant manager. I can't believe her ineptitude with customers.
never going there again!. my boyfriend took me there for a pre mothers day lunch. OMG! i was so mad by the time we left. we had 2 unhappy, crappy, waitresses. first off we walked in and the hostess looked like her dog had died. once seated and i mean as soon as we sat down waitress 1 walks over and asked what we wanted before we even opened the menu. my boyfriend ordered but i had to ask for a few minutes because i didnt know yet, which must have upset her because she walked off without saying anything. after ordering, the food was brought to us which resulted in and this was so NASTY!!!!!!!!! there was left over onions in one of the sauces and sticky residue in the other on the side of the bowl, basically saying THIS WAS LEFT OVER FROM THE LAST PERSONS MEAL AND SCREW YOU WE DONT WASTE FOOD! i was so disgusted, after that.i told herand she took it back and i had to pre check it before we ate it on top of not being informed on what to do with the condiments. once she left to go on "break" where she stuffed her face our other waitress who was all of 17 years old came and just looked like she didnt want to be there...... after sitting for a while i noticed 1 of the veggies had been bitten off of! YES IT WAS A BITTEN VEGGIE! waitress #2 never came by to check on us so i had to flag someone down because everytime i said "excuse me" they ignored me. we asked for the manager and i explained eveything to him and he said " ok im sorry" "yes that does look bitten but it is actually just the rind" B.S! IT WAS BITTEN! my boyfriend had to calm me down by this point because now everyone knew we complained because the manager told them and was laughing about the situation. after that waitress # 2 walks up and goes"is there a problem?" you made a complaint what did i do?and walking by giving dirty looks and giggling.we received our check and the manager took of the shabu shabu and made it a point to tell us like that fixed the situation. i wanted nothing fo free i wanted an apology.
Can you say BAD SERVICE!! I would've enjoyed Mcdonalds much better!!!. Typical I don't want to be here so I am going to treat you like you know what. The hostess was snotty, the place if you think this is good great -- stunk of cleaning fluid because they were cleaning the tables with industrial strength cleaning stuff while I was eating . My waiter may have forgotten the additional plates, I asked another waitress and that was way to much for her to do, she just told our waiter to get it --- I really don't want to rehash the evening -- just know I WON"T BE GOING BACK ON SERVICE ALONE!!!
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