08/20/08

Very unpolite and rude hostess

by SethThomas

We went there to celebrate one of my friend's birthday. We were a group of 4 and 2 of us were drinking. After we had about 3 shots of tequila each in a period of 2 hours along with food, we wanted to order more food 30 minutes before their closing time. The waitress said the restaurant ran out o the dish we ordered! Then we wanted to have one last shot. She sent another waiter to our table and he said she thinks we had enough drinks and refused to serve us anymore! While we were in the middle of our dinner, she came over to us and asked us which country we were from and made some smrky remark when we told her where we were from!

• Pros: Close to Staples center
• Cons: Bad service, high prices

03/22/08

good food (not great) but not trustworthy

by jhs914

My wife and I went there for happy hour just before a Laker game. We went into the outdoor patio area. When we talked to the waiter, we told him we were there for the happy hour and basically ordered off the happy your menu. The happy hour menu said "complimentary pizza" so we ordered 2 orders of the pizza. I was actually holding and looking at the happy hour menu and pointed to the part that said "complementary pizza" when I ordered it. When the bill came, they charged us for the 2 pizzas. When I asked the waiter about the charge, he said the pizza was only complimentary if you ate at the "credenza". He said he'd talk to the manager. They ended up charging us for 1 pizza instead of 2.

Even though they did that for us, he admitted that the happy hour menu was misleading. I would think that this issue was probably a common occurence if it's printed on their happy hour menu (there was no mention of the credenza on the menu). Not to mention that I pointed at the "complimentary pizza" part of the menu when I ordered it and the waiter never even said anything about it when I ordered.

Not cool.

• Pros: pretty good food
• Cons: good service except for the fact they tried to pull one over us. dont trust them.

03/19/08

The Worst Service and Attitude I've Experienced

by kipsmiller

There were 4 of us in the group and we had made resv a couple of days in advance...they asked for the credit card and said we would be charged if there was a no show. We arrived promply and there was not a patron in the restaurant. It was an early dinner and then off to a concert. We were given a table in the very back facing the restroom and a wide screen used by the servers. We asked to be moved and specified a nicer table and no TV. It was as if we had 3 heads when we made this request and the hostess sit us next to the bar and a TV overhead. Again, there was not a single person in the restaurant but us. So we asked if we could move Again..I didn't make rsvp so we could sit next to the bar and watch a noisy TV. The hostess said NO she would not move us as she already had the seating planned. Well, no one asked me when making the rsvp any questions about seating, so how could she plan it out..and we were the ONLY people in the place. We finally aranged a table but really it wasn't a nice table....the food was medicore and the portions were really really small. I ordered wine by the bottle and it came out by the glass. They rushed us out of there w. no dessert...not like I wanted any anyway, but I was terribly embarrased as I was taking out clients. We are in our mid forties and culturally diverse, and I speculate that we were not the crowd they wanted...but they sure wanted our credit card just in case we didnt show. Which is how they prefer it.

• Pros: The restaurant is very nive to look at, but nothing more
• Cons: the service, attitude, portions that are too small and not even that great