Rony's Car Pros

10/29/09

Very Satisfied Customer!

by MJS08 at Citysearch

I have been a customer of Rony's since 2002. I was referred by someone who had been going to Rony's for several years, and was a very satisfied customer.

I am very attached to my 1990 Mazda Miata and have made it a point to find honest, trustworthy, competent and fair mechanics, over the years. I am happy to report that Rony and his staff have kept my treasured car alive and well! Whenever there has been a problem, they have worked to make sure that it is resolved. I have had an occasion to use their body repair services and the results were absolutely amazing!

My then boyfriend and now husband has been a loyal customer over the last 5 years and would not go anywhere else.

Love the staff! Thanks, guys for all the great work!

• Pros: Reasonable, reliable and close by
• Cons: None

10/04/09

Poor responsibility

by YC75 at Citysearch

I posted a review 2 months ago but got deleted for "some" reason I do not know. But at least I know why almost all of the reviews are extremely positive. Here, I have to tell my experience again.

I paid hundreds of bucks in their store because they suggested me to do lots of inspection and maintenance.I did not refuse because I read many positive reviews from the Internet. But 3 days later, when I just started my trip to Vegas, the engine got overheated and my car was towed to a repair center in Hesperia, just out of Los Angeles. The repair center cound not fix it. They thought the fan for AC radiator did not work and switched off the whole AC system. But on the way to Vegas, the car still got overheated twice and I had to refill the cooling liquid. I called Rony's and they suggested me to send the car to the dealers. The dealer in Vegas asked me for a few hundred bucks to diagnose it. I really did not want to put more money to this car, so I traded it in. Before trading in, I called Rony's. The lady said that was fine, I just need to do some paper work when I went back, and they would issue the refund.

When I went back to Rony's, the boss insisted that his shop was not responsible for the malfunction at all. He even said, "if you car blew up in 2 hours after the maintenance, we are responsible for it; your car blew up 5 days after you got the car, we can't take the responsibility". I have the voice record of this. Because I traded in my car without finding out the real problem, they claimed that was a circuit problem based on the diagnosis from the repair center in Hesperia.

Anyway, this is really a frustrating experience!

• Cons: They do not take responsiblity when car goes wrong

08/25/09

good local mechanic

by CSMobileUser at Citysearch

my wife and i have been coming here for a few years and have always been satisfied.