Shine & Brite Hand Car Wash

4 reviews

(310) 840-5880

11166 Venice Blvd
Culver City, CA 90232 34.0132 -118.4166

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Neighborhoods: Palms, West LA

Last updated 9.05.09

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Car Washes

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Arrogant managers, lazy staff

I went here 2 weeks in a row and paid for the extra wax job and was absolutely thrilled. Naturally, I went back for a thrid time - this was a huge disappointment. They claimed my 5-month-old 2007 vehicle could not come clean since it was oxidized. (This is absurd of course, especially since they managed it the week before.) When I asked the arrogant manager why it was perfect just 7 days earlier, he reiterated that it had oxidized (in only a week). The manager then proceeded to walk away from me and "act" like he was busy when he was looking up at the sky making me wait while he had my key in his hand. He was clearly playing some sort of authoritative game with me. I asked the other staff and they claimed this was the only person to help me. They also informed me that there is only one person there who can wax correctly and I need to ask for him when I come. I found this to be absurd also! How would a customer know that and why would they not assign that person to each wax? I finally managed to get my key from this guy and was able to leave. I took my car somewhere else and amazingly enough, it was perfectly clean. I would recommend everyone to avoid this place - there are more than enough car washes in this area. Trust me - don't spend your money here.

Pros: Can negotiate price for more services
Cons: Only do the job when they feel like it

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04/10/07

Impressive wax job.

by divina3662

Very impressive wax job. I got the overall detail. They got rid of some stains I thought couldn't come off & the inside was so clean. Loved it!. The hand car wash is far better than a few places I have gone to in the area. I just wish smokers were not allowed in the waiting area.