M Friedman Optometrists

05/24/11

Will not be going back

by kwistie

Took my two teenaged sons here for exams and glasses on April 22nd. Picked up the first son's pair a week later - glasses were okay but the support staff didn't seem to want to sit down with us to make sure the frames fit properly. I shrugged it off and we left.

Called back on May 4th to find out the status of second son's pair. Not in yet I was told.

Called back on May 12th. Not in yet. Why? Was told that this pair had to be sent to Sacramento b/c that's where our insurance said to send them. Okay, I say, So how long? Usually takes 2 to 3 weeks, she says. Okay, I say, it's already been nearly 3 weeks. Hmmm.

Husband called them yesterday (May 23). He was told that someone called me on May 11th to say that they were in. Um, No. I never received a call from them. Checked my cell phone (we don't have a land line) and there were no missed calls, no received calls, and no voice mails from the doctor's office. Hmmm....somebody's not telling the truth.

Riddle me this......Why in the world would I call their office on May 12th to inquire about my son's glasses if someone from their office called me on May 11th to tell me the glasses were in? Why, if they were in on the 11th, would the girl tell me some story (on May 12th) about the glasses having to go all the way to Sacramento? And if, indeed, they called me way back on May 11th and I still hadn't picked up the glasses by, say May 20th or so, why wouldn't they give me another call to follow-up? Somebody's lying and it sure ain't me.

Going to get the glasses today. Will make sure that someone helps us if they don't fit right and then NEVER RETURN.

03/05/10

Terrible!

by mintcandypls

Two rude women `control` the front.

My experience...

I just want to get my contact lenses. I went, took the exam, PAID.

Days go by, no call.

I call them and they told me they`ll check and call me back in 10 minutes.

5 hours later I call them. Instead of sorry or taking any kind of responsibility, I get an `oh, i thought i called you`. No. Still no apology.

I am an international student, my english speaking skills are not good, but she was talking so fast and when I asked her to repeat something or explain it, she was very rude.

Typical immature lazy staff.

They just want to take your money. They keep having me come back for more exams because they keep screwing up my lenses.

dont go here

• Pros: Close to my place
• Cons: Staff!

02/10/10

Do not go here.

by swongln

I wish I read the recent reviews. They are very disorganized, make you wait, and charge a lot more than they quote. If you want to over pay for poor service, this is the place for you.

• Pros: nothing
• Cons: everything

01/30/10

OVERcharged and bad customer service

by rlam90230

They will cheat you, please get everything in writing. Break down all costs from them and be aware that the office manager does not care what you think. She is very argumentitive.

I ordered contacts and they charged me for 4 boxes when I only got 2. When I brought this to their attention, the office manager stated that it was on her invoice that they ordered 4. I recommend get in writing how many boxes you receive from them, prior to leaving the store. The BEST thing to do is to go somewhere else.

• Pros: not applicable
• Cons: overcharge

01/30/10

Save your money, do not go here.

by rlimcs

They quoted me a price and did not deliever, actually they sent me a bill asking for more money few months later. I recommend getting your contacts some where else.

• Pros: Quotes are low
• Cons: Prices do not match quotes