great food, great service, savory sizzling steak, pushy waiter, mediocre experience, romantic open atmosphere, beautiful new restaurant
iLove this restaurant ~ iKnow you will. iSpeak for the ladies: Take me here!! Simply beautiful restaurant and the food presentation purely awesome.
This is my first restaurant review. I've enjoyed prime steakhouses throughout the country and was looking forward to trying this one especially since my wife and I were attending a concert at the nearby Nokia Theatre. Well, it didn't quite pan out to be the experience that it's reputation precedes.
Beautiful Christmas tree and an inviting ambiance. The food was another matter. After the very good Caesar salad, my wife's gorgeous face expressed a look of disappointment I haven't seen in quite a few years. Her salmon, as she conveyed, was tasteless. The cottage fries and fried onions were not even on a level of supermarket quality. In fact, one of the cottage fries actually hurt one of my crowns. Ouch.
My 16oz. N.Y. Strip wasn't a total disaster however there wasn't much to tout. I'm accustomed to an attractive, juicy, sizzling steak arriving at my table whenever I pay more than $35 for it. This one looked like it was sitting around for a bit and wasn't very juicy. So so consistency and an underwhelming flavor. I've had much much better locally at Mastro's, L.A. Prime and Ruth's Chris. My reigning champs though are Peter Luger and Gene & Giorgetti's.
The $145.00 we spent on this meal was not a good value and the service met the bare minimum.
Upscale steakhouse rewards high-profile patrons by immortalizing their likenesses in colorful caricatures..
With its Italian-tinged menu and playful artwork on the walls, this national chain (which got its start in 1926) maintains a congenial atmosphere even as corporate patrons use company credit cards to pay for 36-ounce New York strips or jumbo lobsters. Sitting in dark wood chairs placed at tables topped in white linen, suit-jacketed gents and ladies sup on prime steaks, chops and hearty portions of classic Old World dishes like spaghettini marinara and veal piccata.
Maybe I've been jaded by the delectable New England lobsters I grew up with in the Northeast, but the one my husband ordered was a huge disappointment!.
He and his buddy decided to share a 51/2 lb. behemoth. They requested that it be boiled, rather than split and broiled. The server said that the kitchen could do that. However, when the lobster was brought to the table, it was beautifully presented, but broiled and split! When my husband questioned her, in quite a haughty tone, she insisted that "this is the way we serve our lobsters." My husband repeated his original request., and the server assured him that the lobster was fresh, and he would not find it dried out (as he feared). However, our tasting proved otherwise. Although the crustacean was quite sweet and
well textured, we found that it required an inordinate amount of butter to counterbalance the dryness. Although I would have sent the $100+ plate back to the kitchen, the guys decided to finish it, rather than waiting for another selection to be prepared. (Our friend's wife and I had already begun our to eat.) As for my dinner, I had the pepper-seared ahi. It was ample, fresh and generally tasty. But it was presented like a brick on an iceberg...no greenery or imaginative vegetable enhansements...just a slab of tuna on a white plate. When the server had taken our order, she curtly told me, "Yours comes with nothing." (I was believer and ordered the spinach as an accompaniment.) It was a good thing, because my a la carte offering would have been pretty boring without it. As I reflect on our mediocre and expensive experience, it reminded me of why I had not been back to the Palm in nearly 20 years. It's too bad that such a beautiful new restaurant in the revitalized downtown area was not able to dazzle us with great food and friendly service.
Overpriced. Decent Food. $$$$$ grubbing waiter. Our family of 8 went to the PALM for the first time in celebration of a birthday. I made reservations so we were seated right away. The management must have told the server that we were celebrating a birthday so he mentioned that they had something special. The food was generally fine. The main problem that I had was with the overcharges. I guess each item was priced individually. So, you were charged for each water, steak, sides, etc. Seeing the main course, I expected to spend a lot at the restaurant.. $48 for steak. I'm okay with that. Additional for each side dish. Okay. So, I ordered 3. Additional for salad. Okay. So, I ordered 4 of those. The server came around near the end of the main course and said that the restaurant had a surprised dessert platter for us. When the platter came with different desserts, I was impressed. So I thought, "Wow, all this selection on the house?? How sweet of them." My mother decided to take care of the bill before I could see it. Later, when I saw the bill I was shocked to see that I was charged double for the sides, additional for some things that I never ordered nor received, and for all the single dessert dishes that the server decided to put out there. Note: we're not even huge fans of dessert so I was annoyed that we were charged an additional $60 for this dessert plate. We were easily charged over $100 over what I had really ordered and I felt cheated of the details of this blind costing "special dessert" thing. I don't know if I'll want to go back for fear of pushy waiters that randomly order whatever the heck they feel like charging so that they can get a fat tip.
wonderful service, great food. my boyfriend and i just had our valentines day dinner here. we are avid steak eaters, and have frequented man high-end steakhouses from LA to Vegas to NY. i had heard good things about this place and had always wanted to try it. our waitress was very informative and friendly, and she helped me decide on a dish. the appetizers were great, i had the cesar salad and my boyfriend had the tortilla soup. the side dishes were also amazing, we had the wild mushrooms, mashed potatoes, and creamed spinach. i was, however, a little dissapointed with the entrees. my boyfriends rib eye was overcooked (he asked for rare and it was well above medium). our waitress was really nice about it, however, and immediately brought out a new one. my pork chops were also a bit overcooked and the meat seemed a little rough and not as tender as i would expect for a steakhouse that claims to have this type of aged beef. as it was our first time here, the manager offered us free desert, which was a huge slab of cholcolate cake...yummy!! while the meat wasn't everything i expected, i will definitley give this place a second chance. maybe i'll have the lobster or filet mignon next time!!
Great food and great service!. Ive always heard so much about the Palm and decided to try since I recentley moved into one of the lofts downtown and the Palm is just 2 blocks away. Our server was very informative about the menu and guided us through the entire experience which was comforting. I knew they were known for there steaks so I decided to try the 16 oz. New York, and the server suggested that I have it blackened which was an excellent decision. Our entire dinner was so great everyhting was perfect and because it was our first time they even bought us dessert and welcomed us to the neighborhood. We decided to check out the bar and as soon as we walked in the bartender immediatley acknowledged us and asked how our dinner was then offered us some drinks. I can't wait to go back
the staff makes you want to stay all night long--extremely friendly like family; lobster is better than you can get in Boston, finally a martini that is a proper serving!.
i was so pleasantly pleased when i dined at the palm in the downtown area. i felt like my server really tried to help me find the perfect meal for me and my friends. i ended up getting the surf-n-turf, my friend had this new item on the menu, the pork malfata, and we all shared a bunch great sides.
i am from boston, and i was floored by how great the lobster was....way better than what i have had in boston. i also had this dry aged new york strip that was exactly what prime beef is supposed to taste like. i've had run ins at morton's and ruth's chris where the beef is supposedly prime, but didn't quite taste like i know it should taste so, i'm really picky about it. as for my friend, she also enjoyed the pork malfata as much we liked our surf-n-turf. as for the side dishes, we had the 3 cheese au gratin and asparagus fritti and loved it all!
i guess we had come when there was newly added items to the menu and were definitely wowed by the ones we tried. we had drinks and more drinks. the server kept us laughing. and the desert made us well--stuffed to the brim.
had a great time. loved the combination of fining dining, but come as you are. this palm had a great vibe.
mediocre food + bad management = horrible experience. honestly, for as much hype as this restaurant (chain) receives, it is very overrated. i used one of their 'private' dinning rooms to entertain clients and the experience was less than stellar; the food was average as was the service. to compound the problem, their management has been horrible with regards to follow-up issues; hiding behind the "we are so busy this time of year" excuse. please, do yourself (and your clients) a favor, choose another venue.
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