03/05/09

I Have One Word - SPITOOEY

by sleppingcutie05

Awful, awful, awful - unless you enjoy grisssle, grease and fat loaded sandwiches.

I got lunch from Jay Bee's for a casual company business meeting - never again. It was awful - and EMBARRASSING. Out of the 12 sandwiches ordered, not one person had anything good say about what had just been eaten. Waste of time - and in this day and age, a definite waste of money. Jay Bee's used to be anticipatedly fabulous. No more. I guess they got too popular and in demand for their own good.

06/20/08

Customer Service is #1

by bakerybill5

I was watching this place Jay Bee's on the Food Channel and I also don't live far from there so I had interest of driving there, but after reading some reviews on customer service and additudes believe me I rather eat at Tony Roma's . Believe I know as a store owner myself "Customers service is number one" no matter if the customer is right or wrong it's the way to make them wanna come back for more let the product speak for itself . Once the owner gets too cocky for his customers don't expect that person to come back and then spread the news for others to stay away. 1 person + friends = lost of BIG >> $$$$$$$

06/16/08

VERY UNFRIENDLY CUSTOMER SERVICE FROM THE OWNER

by mskarenvfhall08

THIS WAS MY VERY FIRST TIME COMING TO THE RESTARAUNT. I WAS SO VERY EXCITED BECAUSE I HAD SEEN THE RESTARAUNT ON (DINERS DRIVE-INS AD DIVES). SO I ASKED MY SISTER IN LAW TO ACCOMPANY ME THERE FOR LUNCH. WELL WE DIDNT MAKE LUNCH SO I JUST BROUGHT MY YOUNGEST DAUGHTER AND SET OUT TO FIND THE PLACE. THERE WASNT A VERY LONG LINE AND I WAS HAPPY FOR THAT. BUT AFTER I REACHED THE WINDOW EVERYTHING WENT DOWN HILL TO ME. I ORDERED AND COULDNT DECIDE WHETHER I WANTED HOT OR MILD SAUCE. SO I ASKED FOR A SAMPLE OF THE HOT SAUCE. AND WHAT DID I DO THAT FOR. THE CASHIER TOLD THE OWNER WHOSE NAME I DIDNT CATCH AND SHE LOOKED OVER AT ME AND SORT OF ROLLED HER EYES AT ME AND TOLD THE CASHIER IN A NOT SO FRIENDLY WAY (JUST TAKE THE NEXT CUSTOMER). AND THEN SHE WALKED AWAY AS IF TO IGNOR ME. SO MY DAUFGTER SAID MOMMY WHY DID SHE SAY IT LIKE THAT AND THEN JUST WALK AWAY? I WAS REALLY EMBARRASSED IN FRONT OF THE OTHER CUSTOMERS. AS I WAITED FOR MY ORDER I THOUGHT TO MYSELF MAYBE I WASNT SUPPOSED TO ASK TO TASTE THE SAUCE. THEN FINALLY WHEN MY ORDER WAS READY THE CASHIER SAID TO ME OH YOU WANTED TO TASTE THE SAUCE HUH? SHE ONCE AGAIN TOLD THE OWNER THAT I WANTED TO TASTE THE HOT SAUCE. SO THE OWNER GOT A FORK AND SAID IN A LOUD VOICE WHEN SOMEONE WANTS TO TASTE THE SAUSE YOU GIVE IT TO THEM LIKE THIS. THEN SHE DIPPED THE FORK IN THE SAUCE AND HANDED IT OUT OF THE WINDOW TO ME. EVERYONE WAS LOOKING AT ME AND SOME WERE SORT OF LAUGHING AND I WAS EVEN MORE EMBARRASSED THEN BEFORE. I THOUGHT THAT WAS VERY RUDE OF HER BEING THE OWNER OF THIS ESTABLISHMENT. BUT SHE SPENT MOST OF THE TIME LAUGHING AND JOKING WITH THIS MAN WHO I GUESS WAS A REGULAR SO HE WAS TREATED POLITELY. BUT ANYWAY I ORDERED A COMBINATION SLICED BEEF AND BEEF LINKS. AND WHEN I BIT INTO IT I FELT THAT IT WASNT EVEN WORTH THE TRIP THAT I MADE FOR IT. I LIKE PHILLIPS BAR B QUE BETTER AND THE SERVICE IS FRIENDLIER.

• Pros: NONE
• Cons: TOTALLY THUMBS DOWN FOR ME