South Bay BMW

05/02/12

Service department

by Imtiaz Malik

They can not fix simple stuff. They wait until car is out of warranty to make money.

BMW cars seems to have all sorts of mechnical prolems after your warranty expires.

02/13/12

High Five to the service center

by Capabonga

Bought my first BMW (sorry- not from South Bay) last year and have taken here for both services so far. It's close to my office and they offer shuttle service so very convenient. The customer service is really good = very attentive to every detail . Got to be one of the best in LA.

01/17/12

BUY A NEW CAR AND PAY $1600 FOR THE OPTIONAL DENT PACKAGE

by g650driver

I purchased a new 2011 535i through European Delivery. When the car was delivered at the West Coast and through the dealer, it had a damaged rear bumper. They blamed it on VDC or port transportation and agreed to reimburse me for the $1600 repair I paid out of pocket and sort out the insurance paperwork through BMW; after it was done, my original salesperson had left the dealership. After innumerable email communications and hiding that fact my salesperson was MIA for weeks, they said it was not their problem and refused to reimburse me for it. After four frustrating months, it appears this dealer has systemic management problems and should be avoided. Senior managers would not even return a phone message after someone spent $60K in their delearship. DO NOT BUY A EUROPEAN DELIVERY VEHICLE THROUGH THIS DEALER! An otherwise great experience has been ruined by their internet department whose sole motive is the quick flip/sale with no care about the customer after the sale. BMW USA has acknowledged they can do nothing from their end about this company in transition....evidently their lack of quality assurance and customer service.

10/13/11

Great Service

by sbfuninthesun

I've had great service the last three times I've gone in to South Bay BMW. I love the service and I love my car, and I would highly recommend this place. Thank you so much!

09/15/11

Services rocked so good

by DanielSan

I have to admit, going to South Bay BMW in Torrance, CA was a trip. Yes, it was terrible that my car, a 2006 M3 convertible, had to be serviced for hitting a speed bump a little too fast. But that's the price of joy.

My service adviser, Darryl Kwock, helped assure me that my car was in good hands and that I would not be left stranded. They even gave me a loaner car for the time my car got serviced.

And DON'T get me started on the people there. These guys were fantastic, fun and efficient at getting me in, out, and on with my day.