slinvenice

Joined 7 years ago

BOYCOTT! You can find a nice beach all over Southern California, no need to patronize a place with total disregard for customer service.

Doesn't Recommend

Dick H.

Joined 1 years ago

Ripoff!. Haven't been here in several years. Used to love it but no more! Drinks over priced and under sized. Minus the ice I'd be surprised if the cocktails are 8 ounces. No prices on the bar menu (becoming all too typical in LA!), but my credit card receipt for 4 drinks was $46!!!! Wait staff inattentive and hurried us. They broke our group into 2 tables. One table had seats on only 1 side so we couldn't talk to each other. Got separate checks for the 2 tables, but they still tacked on 18% tip because total group was over 8 people!!!!! Final insult: Charged us $25 per car for parking because we stayed more than 4 hours!!!!!! This was after dropping almost $400 on food and drink. If you split before the 4 hour limit you pay "only" $3. On the positive side, the food was actually good. Would have been better with smaller portions and half the price. For people with more money than sense.

Doesn't Recommend

Luiga

Joined 2 years ago

Big rip off, Malibu!. Beautiful setting.That being said, buyer beware! I ordered the fried coconut macadamia shrimp which was described on the menu as coming with potato, hot french bread and vegetables. The potato was baked in a bread shell, so I guess that was their version of bread. The potato was huge but came with a miserly serving of sour cream and butter, no butter on table. There were 2 small wilted, bad looking lettuce leaves, which I am assuming are what they refer to as vegetables.

The parking is the most screwed up thing about it, other than the mediocre food. It says 3 dollars with validation- if you go over four hours you are charged 25 bucks, no exceptions.I was ten minutes over and they would not validate again for another meal and were very unpleasant. I tried to leave 20 minutes sooner but a van was parked so close I could not open my car doors, same on both sides. i also explained that to them. So if you go, keep an eye on the clock, and order something cheap. The entree was 27 bucks. Pretty much a rip off unless you just want 4 hours on beach- order one drink and forget the food.

Doesn't Recommend

LABeachgal

Joined 2 years ago

IS THIS THE WORST RESTAURANT IN MALIBU?. READ THE REVIEWS, I WISH I HAD.

Admittedly it was a Saturday, and although we did make a reservation, it wouldn't have made the slightest bit of difference. We bagged the last space in the top cap park near the stinking septic tanks (I assume thats what they were) and walked down to the restaurant.

Great decor, good vibe, unreal view.

The staff at the check in were surprisingly a little rude and we were told it would be 20 minutes for our table... (possibly not the greatest thing when you have two small kids with you but dealable with ) half an hour later we were sat at a fantastic table with unbelievable view, what a shame our server was utterly miserable, non communicative, rude and idle. I'll refer to her as "The Misery".

The food was unbelievably greasy and this is possibly the only restaurant in LA where my kids didn't eat the fries. The guacamole was bland and utterly tasteless, the calamari was greasy, the caesar salad was passable (just). Our caesar salad and guacamole arrived, to be followed by the sharing appetizer calamari 40 minutes later, we mentioned this to "The misery" and she rudely barked it would be out.

"The misery" parked the cheque on our table before I had time to order any ice cream for the kids or asked if I wanted a coffee, another glass of wine etc and she was really annoyed when I asked her to explain what there was for the kids to eat for dessert. I ordered them an ice cream each. "The misery" re-parked the cheque on the table and said"Did I want Change". I never dont tip, but my goodness this woman was so rude. I did leave her $4, a dreadful tip but the view was great.

We left on the golf buggy beach shuttle (great idea) back to the car park with the stink of the septic tanks being carried along by the sea breeze. The grease mixed with the stink and the rudeness really made my husband and I both remark that we would never, ever, ever be back, and then the parking attendant topped the experience off, he was unbelievable rude and wouldnt even look at my husband as he handed the ticket and barked "$3".

The bottom line is this place doesn't need to be better than it is. The staff dont need to be charming, The food doesnt need to be great, they have a fabulous location on the beach and they know it, but it would be amazing if they picked it up and had some pride in their service and dropped the contempt for their patrons, for they after all keep the place open.

Recommends

Tiffbaker

Joined 3 years ago

love, love, love!. Can drink on the beach! Food is yummy!!! Just don't stay past five hours or you pay lots for parking!

Doesn't Recommend

yogevor

Joined 3 years ago

My first time there and definitely the last time. The beach is OK however the restaurant is overprice and food is terrible. This is just the beginning of the story, the parking lot charge 25$!! unless you get validation from the restaurant, in that case you only need to pay 3$. But guess what... if you're a minute above 4 hours and you still need to pay 25$ for parking. So make sure you come with a lot of cash since this place will rip you off.

Doesn't Recommend

LGK

Joined 3 years ago

WORST CUSTOMER AND STAFF SERVICE BE AWARE. Always the great view and feels cleaner these days after the renovation. Food is OK and expensive unfortunately still house the worst customer service you will find in Los Angeles, period. I can't believe management picks these unfriendly and rude parking staff and waiters. I will not recommend these place to relatives and friends based on the terrible experience I encountered at the parking lot. To the manager: WAKE UP AND DO SOMETHING ABOUT IT

Doesn't Recommend

CaliLois

Joined 3 years ago

Malibu's WORST Restaurant-- NO CUSTOMER SERVICE!. WOW- This place was BRUTAL. DO NOT GO HERE. We had a group of 12 service-members in for the weekend on orders and called a week in advance to make a reservation. We were assured a group of that size would be no problem. Well, we drove over an hour to be on time for our 6:30 p.m. reservation and were told our table wasn't ready but we could head to the outdoor beach bar and wait. We were happy to grab a drink and wait for our table-- Little did we know we'd be waiting until 8:00 p.m. and STILL not have a table.

I'm a regular reviewer and very rarely give a restaurant SUCH a negative review, however, Paradise Cove absolutely deserved it. Why even take reservations if you're not going to honor them or can not accommodate them? At one point in the evening, about an hour into waiting, we went and asked the hostess what was going on. She proceeded to point out one empty table and another table beside it that was still full and said we were waiting for the full table to leave to be seated. Flash forward 15 minutes and they've seated another group of 8 people at the table we were supposedly waiting for?! The worst part is that despite our patience and persistence NOBODY SEEMED TO CARE. They were nonchalant and rude to our entire party and rather than trying to rectify the situation by comping an appetizer or even being apologetic, they just kept feeding us a line about waiting for the table and it being "really hard" to accommodate such a large group-- no kidding, that's why we called A WEEK IN ADVANCE. So, after TRYING to speak with a manager and getting brushed off, our group of 12 took our business elsewhere and spent over $1200 down the street. We're THRILLED Paradise Cove lost out on our business and will spread the word far and wide to make sure we're not the only ones who are effected by their HORRIBLE CUSTOMER SERVICE and blatant disregard for their guests.

DO NOT GO HERE! Oh yes, and the bathrooms were flooded and smelled strongly of urine. Go ANYWHERE BUT HERE!!!

Doesn't Recommend

peterdulay

Joined 3 years ago

Overpriced Parking and Rude Staff Not Worth It. I used to go to this place all the time but it must have gone under new management because it totally defies the what Malibu is about. Laid back atmosphere, Fresh Fish, and good company are all a thing of the past here.

I went in a few times in the past month and it was bad both times. I don't mind paying $20 parking when the service is good. But the staff are rude. The waitresses are nice when they bring you the bill but that's about it. Fresh fish in the window for 30 minutes doesn't seem worth the price of it or the wait.

I've given it multiple chances but for me, I'd rather go to the Charthouse or Moonshadows where they know how to treat a guest!

se la vi jerk-offs

Doesn't Recommend

twoweeled

Joined 3 years ago

Not the same Paradise Cove, read most recent reviews.. I've been to Paradise Cove more than a few times. Notice that the majority of bad ratings are most recent. Paradise Cove use to have excellent food. Not anymore!! I don't know what happened. Maybe was bought out and need to cut down on portions? The service will depend on who you get, of course. Our Server was excellent. Food was approaching frozen food quality. Want a fluffy omlete? Don't look here!!

I took my parents there and was embarrased. Drove all that way for this? Everyone had a puzzeled look, up on arrival of food.Total and complete change from the past. I wrote Mr. Morris about it and didn't even get a response. I'm sure he's aware of it too. Bloody Mary's are still good!