03/30/09

Wonderful setting, pathetic dining experience

by cliorouge

We had lunch yesterday at the new refurbished Malibu Beach Inn. What a wonderful setting. What a pathetic dining experience. We sat in the lounge area at a table for six and were presented a menu so lacking in imagination as to be worthy of a Howard Johnson circa 1983, apart from the prices. BLT, hamburger, calamari, penne, each dish duller than the next with condiments to match. Nothing on the menu came close to the waterfront setting; is that their shtick? Because you are sitting on the terrace with your toes almost in the water you should put up with 2nd rate food and 3rd rate service? Everything was late and twice there was a mix up with orders. Then one of our party was admonished harshly by the wait staff for referring to his coffee as an espresso with foam rather than by the Italian macchiato. Pretentious gits. I am so disappointed. We could have gone to the Beachcomber Café and eaten better for less, which I wish we had done. And now I am looking at the charges on my credit card and it looks as though an extra tip was added to my bill. Which I will contest. Go for drinks and the view but not for food. Actually, don't bother. Really truly rubbish.

• Pros: Location
• Cons: Poor menu and food, slow unobliging, staff

03/27/09

Beautiful room! Excellent service

by yes2no

Every time I travel to the Los Angeles area, I stay at the Malibu Beach Inn, and every time, I'm just as satisfied with the service, cleanliness and professionalism of the staff. There's always someone readily available to assist any need with regards to my stay there. I love the fact that besides the restaurant, now they also have a very nice and cozy spa with massage services and facials, etc. The location is amazing, and I like the coziness of the place!

• Pros: View, service, rates

03/22/09

Credit Cards and Cash stolen by Staff

by Bruiser

Buyer beware. This was the most horrific travel experience of my life and I travel globally 9 weeks a year.

While were at the bar, a staff member broke into our room and stole all of our credit cards and cash. There was 6 of us with adjoining rooms- so 6 purses. We were on the property so we felt a false sense of security. 3k total with credit card charges. The manager was rude and careless. When I asked to see the security tapes and if they would give us a make good he said, "No! Stay somewhere else next time." We filed a police report. Stay at Shutters, Casa Del Mar. Please don't risk your leisure to crime.

• Pros: Location
• Cons: many, we were robbed.