How is this place still in business?. I went here to get my suit tailored. This is a cleaners, if you want a review for cleaning then disregard this. It was one of the more expensive options of the 4 I researched so I decided I could trust them. I gave them my coat to take the sleeves in about 2 inches. I then had to have my slacks taken in at the waist and shorted so I went back and they said that the waist was a little more difficult but they would take it in from the side and that I could get it back in a day or 2 and that if I didn't like it I could be refunded (he has disputed this). I then went back to get my coat, paid, went home and saw that what they had done was simply cut 2 inches off, buttons and all. I personally think that I could do better given the time, then I realized that I had given them my slacks and called what must have been 5 times over a 3 hour period to stop the alteration but then gave up. The next day I came in late and they said they hadn't finished them and I said that I didn't want them done, just to get them to me so I could use them. The man said okay, it will take 20 minutes. So I waited, ate something came back, waited some more then the man arrived after 45min -1h with my pants. They had altered them and they looked horrible. The legs were the right length but they took the waist in all at the back so that the rear pockets are now less than an inch apart. I complained but paid anyways (my immaturity) and left because I had to use them that day and was already late to an engagement. I came back a few days later and tried to either get my pants fixed so they didn't look horrible or get refunded. The only option I was given was that they would take the work out of the waist for free. At this point I took my pants back and contacted Visa to dispute the charge because my pants are now worse then they were before they were tailored. They advised me to take the pants to another tailor to get a second opinion, and I did; he said that the job was horrible and pointed out that they didn't even close the seams and left much of the stitching exposed. Also, to top things off, he said that they hadn't taken it in at all at the sides and showed me that the sides had the original thread even though the man had been adamant that he had taken them in at the sides. I will post again to tell you if I get refunded. One recommendation from the other tailor was to go to a tailor, not a cleaners. They don't know what they/their tailor are doing no matter how many years they have been in business.
Rainbow Cleaners Is The Best!. My second experience with Rainbow Cleaners exceeded all of my expectations. I had to attend a funeral, and I needed my black dress to be knee-length. I also had a pair of slacks that hung too low on my heels of my shoes. When I asked if he could alter my dress, and that I would come back for the pants later, he said he could have them BOTH done by the end of the day. When I came back at 5 pm--they were both ready to wear. He even gave me a discount because I was attending a family funeral. Even though I live 35 minutes away, I will continue to use Rainbow Cleaners for my dry cleaning and alterations.
Great Place. I'm very happy with my experience with Rainbow Cleaners. I've been passing by this place for as long as I can remember and I never knew they were there. Come to find out, they've been there for over 25 years. I spilled red wine on one of my shirts and I didn't think the stain could be removed but it came back good as new. I also had him alter one of my shirts and it fit perfectly. I'll definitely be back again.
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