overpriced customer service, favorite red onion, best dining, great deep fried ice cream, fantastic mexican food, like feels, usually order fajitas
Overpriced and terrible customer service - Do NOT use for catering. I needed rice for 50 people for a party so I had my brother call in the order for me. When my husband picked up the order later in the day I was shocked to learn that they charged us $80 for two containers of rice (not nearly enough for 50 people). I called the restaurant and spoke to Moses, the manager, who was grotesquely rude and essentially told me that there was nothing he would do for me. I explained to him that $80 for rice is just ridiculous and the fact that they didn't send enough over makes it worse and I asked him if they would be willing to discount the price. He said my only option was to purchase additional rice and when I explained to him that this was not a viable option, he barked at me that there was nothing he would do. This single experience was the worst example of awful customer service I have ever encountered. The fact that he wasn't willing to help me was one thing, but in addition, he was giving me terrible attitude throughout the entire conversation. I have food catered for many parties throughout the year and I have never had a problem with a restaurant like this. I would think that an establishment like the Red Onion that has been around for so long would have a higher standard of courtesy and customer service.
An Original. Good Food but you often forget it's there. This your classic california mexican cuisine and you never leave unsatisfied. I think this is one of the original Red Onion's but it's in a difficult location to find if you're not a local. But it's worth finding it because the food and margaritas hit the spot. I usually order the enchiladas or fajitas with extra flour tortillas. They also pass the important chips and salsa test which is a must for any mexican restaurant.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!