Red Onion

Doesn't Recommend

SoBayGal

Joined 5 years ago

Overpriced and terrible customer service - Do NOT use for catering. I needed rice for 50 people for a party so I had my brother call in the order for me. When my husband picked up the order later in the day I was shocked to learn that they charged us $80 for two containers of rice (not nearly enough for 50 people). I called the restaurant and spoke to Moses, the manager, who was grotesquely rude and essentially told me that there was nothing he would do for me. I explained to him that $80 for rice is just ridiculous and the fact that they didn't send enough over makes it worse and I asked him if they would be willing to discount the price. He said my only option was to purchase additional rice and when I explained to him that this was not a viable option, he barked at me that there was nothing he would do. This single experience was the worst example of awful customer service I have ever encountered. The fact that he wasn't willing to help me was one thing, but in addition, he was giving me terrible attitude throughout the entire conversation. I have food catered for many parties throughout the year and I have never had a problem with a restaurant like this. I would think that an establishment like the Red Onion that has been around for so long would have a higher standard of courtesy and customer service.

Recommends

pipelinesurfer

Joined 11 years ago

An Original. Good Food but you often forget it's there. This your classic california mexican cuisine and you never leave unsatisfied. I think this is one of the original Red Onion's but it's in a difficult location to find if you're not a local. But it's worth finding it because the food and margaritas hit the spot. I usually order the enchiladas or fajitas with extra flour tortillas. They also pass the important chips and salsa test which is a must for any mexican restaurant.