great better food, great place, worst service, very reasonable prices, especially disappointing dessert, suggest wine, cold staff
Better go early on Saturday. We arrived at 6:45pm and left at 8:30; it was packed.
Despite the fact that Rubempre's review was written some time ago, I'm here to tell you nothing has changed since he or she wrote that review. I went to Lilly's about 2 weeks ago and had the absolute worst service I've EVER had - rude, disorganized, inattentive. After the better part of an hour, my lunch had still not arrived, it seems the waiter never gave the order to the kitchen. And, not once during those 40 minutes did my waiter stop by my table to check on my order or my needs. Nor did he apologize in any way for his oversight. In fact, it seemed to be a huge inconvenience to him that I actually expected to receive food at all.
There are way too many good places to eat on Abbot Kinney to put up with this, and if they're all busy, go to Main Street. I'm done with Lilly's. I'll never go back.
Beware Mondays--maybe every day. I brought our group of eight here for a celebratory business dinner--a well-traveled, upscale group--and ended up embarassed by the listless greeting, the indifferent waitress (an 18 percent tip was added automatically, perhaps explaining her lack of engagement) and food that ranged from near-inedible (lobster bisque that seemingly was made from near-spoiled ingredients, flavorless and possibly defrosted duck, cold tuna dish) to adequate (filet mignon, pesto-crusted whitefish). Decent wine selection at a predictable 2x the store shelf price. Our bottled water was unceremoniously dumped on the table for us to pour, each course arrived via confused barking from brusque staff. A bad experience from a place we once loved. Wish Joe's had been open. Our advice--seek alternatives.
the best ever.
i was last at the new lounge at lillys.
we have a great time and great food the satff very good but the food amazing. we get disturb by one angry client but i acn tell you the staff and the owner did everything to make him happy and even offer wine to him. i will com back because the atmosphere and the food fel like in france. I really love it
Not worth your time or money!. Was always one of our favorite places to eat when walking on Abbot Kinney. Went with the family 12-27 and the place has changed. Service was pathetic, the waiter forgot one of the meals, no refills on the drinks, food was over cooked. Do not waste your time. Wait for a new manager or the owner to take notice and make some changes.
Poor service makes good food difficult to enjoy.. In a great neighbourhood we were expecting the typical excellent service you experience on most of Abbott Kinney. Sadly, this was NOT the case at Lilly's. There was no reccomendation for wine; and it seemed a strange request to the servers. The food was slow coming from the kitchen, the bread basket went un-refilled, and any change to the menu seemed especially challenging. Then there was dessert ....20 minutes for creme brule and ice cream. All of this could be accepted if they were overflowing with patrons but that was not the case. Our meals were good but not excellent and we won't be running back anytime soon.
Put A Bigger Smile On My Face!.
For some, it's all about the food. For me, it's always about the atmosphere...
This place made me smile so big as soon as I walked in - the energy is great, it's quaint, no fuss, no lines, just good old fashioned neighborhood charm, in other words, perfect!
Excellent!. I really like this place. I've been twice with my girlfriends and it's a great plae to go for wine and aps! Hoaary!!!
They Serve Foie Gras: And They Should Stop. I'm a local Venice resident and I like Lily's. However, I'm very very disturbed that they serve Foie Gras. For those of you that don't know this is a food product which is created by a disturbing torturous method that needs to be banned just to preserve some basic humanity in our farms. It requires the force feeding of geese with a medal feeding tube that causes regurgitation, painful lacerations, organ failure, lung failure, and sometimes the explosion of internal organs. These birds are kept heavily confined, force feed, and die long painful deaths. As a local resident who knows that many Venetians would never support such an awful practice, Lilly's should follow in the footsteps of Wolfgang Puck and refuse to serve it. I am so very disappointed in Lilly's for supporting Foie Gras production. Such a shame, I cannot urge anyone to go their until they stop.
We sat under a piece of art work twenty feet long made of neon bright melted plastic and squashed solo cups. The entire night was unbelievably distracting because, and I am not joking- as the staff would stampede past us in their flurry to and from the kitchen to the outside patio, their feet stomped and the floors bounced. It was like sitting amongst a herd of elephants.
Then, because I had read on this site many reviews that said the food was just ok and the waiters were terrible (yes Joe's and Axe were booked and we had to stay on Abbot Kinney)- I was persistent to even get our order in. I must say the best part of the night were the polite and attentive bus boys- but unfortunately the maitre-de and our waitress were as expected: the maitre-de claimed we had no reservation (try getting in any where on Abbot Kinney before 9:30p without one) until finally I found my name on his log... I had asked our waitress for a glass of HOUSE white wine- she described some blah blah blah french wine and I asked again- is this the HOUSE wine? I was assured yes- got two VERY small glasses of wine (1/2 the size of the water glasses) then got the bill for $15 each glass. I made sure to take the over priced "house" wine out of her tip. Side note- my friend who had ordered a cup of coffee with her dinner was not offered ONE refill all night- I suppose that was because they didn't charge $15 a cup. When I finally asked for a fresh cup, our classy waitress brought the entire huge thermos to our table to splash in a 3 hour old re-fill.
Unfortunately the reviews were right: atmosphere has no soul, the FLOORS shook all night and the wait staff pounded past the tables, the waitress was a shyster, and the food was forgettable. Next time Joe's and Axe are booked and you have $95 to spend on a bowl of pasta, dinner salad, a piece of fish, two glasses of wine and a cup of coffee... go to Main Street.
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