Axe

11/22/09

WORST dining experience of my life

by Jane D2 at Citysearch

This was the WORST dining experience of my entire life and I have eaten at many restaurants.

To begin, we tried to add a fourth person to our reservation and the hostess went into a snit and was so rude to us. Apparently they had us set up for three people at a two-person table. There was no one in the restaurant when we got there, but according to the hostess there was no other options. After explaining that our third and fourth patrons were 8months pregnant and 6'6" respectively, the hostess finally "accommodated" us and sat us at a four top.

The service that followed was appalling. The busboys swarmed around the table asking every few seconds if they could take our plates though we were clearly still working on them. This happened repeatedly.

After dinner, we were paying the bill and still nibbling on our dessert, when the waiter came over and had the audacity to ask us to leave so they could seat another party. It is important noting that not only were we not there unreasonably long, but we had just spent a LOT of $.

As we were leaving, I asked the hostess if we needed to get valeted. The woman didn't even deign to look up but muttered that it was complimentary. When I got outside, the valet was $5, but that last bit just topped off the whole evening.

As local Santa Monica/Venice people, I am shocked by the lack of service and manners. I have dined at Michelin star recipient restaurants in France that had more manners than this place.

PASS

• Pros: Bread pudding
• Cons: Service (or lack thereof)

02/15/09

Not a very good morning....

by parenzano at Citysearch

I went to Axe this morning to have the nine grain pancake and a good cup of coffee. I walked into the establishment only to be greeted by little orphan Annie's evil twin sister. This particular server was in a very foul mood upon entering this restaurant. I asked her for a cup of coffee and asked if I could have it served with the creme instead of the milk, she said " I have worked here a long time and we only have milk or almond milk". That sort of set the tone to how she would end up treating me for the rest of my meal. I had a half order of the nine grain pancake and an order of the apple smoked bacon. The bacon was cold and given to me in three extremely small slices and tasted like it was left over from the day before. The pancake was superb but the way I was treated far out weighed the taste of the pancake. Not one server would look me in the eye and not once did anyone come over to my table to a. ask how everything was b. ask if I wanted more coffee or anything else for that matter. The couple sitting next to me said they felt the same as me about the horrible service and they both expressed sorrow that I was being treated such abhorrent disdain from the staff. I was looking around and definitely noticed that I was not the only one being ignored. I would have to say as a local who lives right around the corner from the place, I will never ever go back. I will also tell everyone I know what a disaster it is in terms of energy surrounding the staff.

• Pros: Good Nine Grain Pancake
• Cons: Horrible wait staff and bad energy

02/02/09

Used to be my Favorite

by bellymac at Citysearch

We recently went early on a Saturday night. I ordered the Trout which used to be my favorite....the fish was flavorless and was overpowered by the beets inside ( too sweet) , My husbands Duck was good and the veggies were yummy and then on to dessert...we ordered the special ( Butterscotch custard ) it came cold which surprised me being that it is the middle of winter and I found it to be far too sweet even with the sour cream on top..a huge disappointment considering I normally love their desserts.