Loews Hotels-Santa Monica Bch

09/27/09

Review of Papillon (Loews' Cafe/Lounge)

by socalipa at Citysearch

I met my friend for dinner at Loews since she was staying at the hotel for a conference. We decided to try out Papillon because we wanted something a little more laid-back than their feature restaurant, Ocean & Vine. We sat under a glass-enclosed section instead of utilizing the firepits because we were afraid with the sun going down, it would be cold. We had a great view of the ocean and the pier. But that's when everything wonderful stopped.

First of all, we needed to flag someone down in order to place our food order. The waitress was monosyllabic, but nice enough. Though she couldn't explain the happy hour menu very well. The food was very good (we ordered the sliders, tuna tacos, calamari, tomato basil soup, and scallops), and that is the ONLY reason they are getting 2 stars instead of 1.

What followed was inexcusable. We ordered dessert, and when it came to our table, I took a big bite. My friend got her spoonful, but before she put it in her mouth, she spotted AN INSECT on her spoon. After having to flag someone down AGAIN, the plate was taken away from us and we were promised a fresh one. (I know many of you would be repulsed at eating anything after seeing an insect in their food, but we've both seen worse.) NO APOLOGY WAS MADE - only the reassurance that another dessert was on the way. However, what really took me over the edge was that THEY CHARGED US FOR REPLACING THE INSECT-LACED DESSERT!!!

Never again will I eat or step foot in that establishment again. If there was a manager close at hand, I would have complained to high-hell. But since it takes so long just to get regular service there, I simply took off and never looked back.

• Pros: nice view
• Cons: terrible service

09/18/07

Dirty

by krjoma at Citysearch

There were black hairs in the showers. The jacuzzi area was dirty. The massage room smelled of amonia. When I contacted the manager she had no interest in addressing my concerns.

11/27/06

Best hotel to vacation with your dog!

by jodiesue at Citysearch

I knew that the Loews Hotels were dog friendly hotels, so I was expecting to slip in unoticed with my dog, and have to keep her quiet for the next 2 nights. I was pleasantly surprised that my dog (who I treat like my child) was greeted with open arms and big smiles from everyone. We had a great room on the first floor, with a big patio for my pup to run around. I ordered room service for dinner, and smiled when they sent up dog bowls, a place mat, Fiji water and dog treats for my pup, all without me asking. Customer service was exceptional, the staff was always smiling and ready to assistance me with anything I needed. I will most definately be staying at this and other Loews hotels again.

If you want to spend a couple of days away with your pet, don't look anywhere else, just make a reservation at The Loews.

• Pros: a great place for you and your best pet friend to be pampered
• Cons: skip the spa, nothing special