1342 5th St, Santa Monica, CA | Directions 9040134.017685 -118.494889
Mon - Sat, 9am - 6pm; Sun, 11am - 4pm
Neighborhoods: West LA, Downtown
great product, great price, great service, I will no longer use Sears - they are better, less expensive and much better with service
Very good appliance shopping experience. – I got my entire kitchen from them including: super big refrigerator, gas range, dishwasher and over the stove microwave oven.
They provided me with an installation the next day after my purchase. I never imagined appliance shopping could be so easy and painless. They gave me a combo price for installing all of the appliances.
Very good – Got my washer and dryer from them and can not be happier. They fit great and sales person helped me get additional $335 in water efficiency rebates.
Will come back here for all my other appliances and highly recommend them.
Happy with my microwave purchase – Got an over the stove microwave. Got it installed very next day. Their installed was on time and clean. Their price was reasonable and installation cost was half of what Home Depot was trying to charge me. Sales man asked me whole bunch of questions and then said he is positive the microwave will work for me without any major modification.
GREAT PHONE SALESMANSHIP – Got a dishwasher from them. Super friendly installer "Raul" came to my house and installed my new maytag dishwasher, showed me how to operate it and cleaned up the mess from the installation.
Sales person knew exactly what I needed and made an excellent choice suggesting the model I purchased.
HORRIBLE CUSTOMER SERVICE – We purchased a refrigerator from Carlson's. First they were delayed for two weeks in getting the side panels needed. The provided a "free loaner" refrigerator, which they are now trying to bill us for. Our condo presents some delivery challenges, so we worked hard to provide them with all of the information and asked them to check out the site before the actual delivery day. They didn't. Their own delivery people complain that management doesn't listen. I blew a whole day today waiting for them, and then when they got here, they said they can't deliver it, and they STILL won't make us a priority to make arrangements for a crane or whatevery they will need. They jerked us around today just long enough for their competition to close. We have no idea if, or when, we will hear back from them. If anyone has an email address or fax # for the actual owner, please post. The people at the store will almost certainly keep him from seeing our complaint.
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