10/25/09

False Advertising

by hofbrau760

We made an emergency call to Mike Diamond Plumbing as our toilets were overflowing and the tubs were backing up. Mike Diamond's staff said they would have a technician out within two hours. They called us back at 4:00p.m. on Sunday to tell us the Technician was held up all day "KNOWING WE HAD AN URGENT SITUATION" that needed to be taken care of that day. Mike Diamond wanted to send someone out on Monday. We told them they losts a customer for life!!!!!

What ever you do....do not call Mike Diamond as they are totally unreliable!!!

• Pros: None
• Cons: False Advertising

10/18/09

Tried to price-gouge us!

by Kkat006

We called for an estimate on sump pump repair on a day it was supposed to rain, so Mike Diamond Plumbing apparently thought they could make a lot of money that day by price gouging suckers. After attempting to charge us $272 for an estimate on our sump pump that they originally said would cost us $76, they then handed us an estimate for the work they claimed needed to be done on our sump pump. They said it needed $2690 worth of work, or, alternatively, we could pay $6275 and replace the entire thing. When we checked around to see if these prices were reasonable, we learned that the work they said needed to be done actually costs between $180 and $300 (at least a $2390 difference) and that a new sump pump actually costs around $1800, including labor (a difference of $4475). To top it all off, we didn't actually need any of these things - we were ultimately able to fix our sump pump (using another company, of course) for $125. After they heard we wouldn't be using their services, the tech from Mike Diamond then proceeded to call my husband's office and harass his assisant - apparently upset that we had figured out his plan to price-gouge us.

• Pros: Showed up quickly to attempt to overcharge us by 900%
• Cons: Total crooks

10/03/09

False Advertising

by erictheerk

I had heard their advertisement on the radio to unblock any drain for $99 so when my bathtub backed up I called and made an appointment. The operators were great and had a technician over in about an hour and half. Great I thought. The technician shows up and peers into my bathtub and quotes me $260.00 and says he's giving me a discount down to $210.00. I inquired about the $99 ad that they run and he said my blockage wasn't "basic." He didn't even evaluate the situation and they are definitely trying to bait and switch they customers. DO NOT use them as they are deceptive in the advertising and completely unethical.

• Cons: Dishonest