STARTRONICS

12/02/09

Not Happy

by col_kurtz at Citysearch

I brought my Lotus Elise in about a year ago to have the deck and speakers replaced. I knew the car was a little delicate to work on, but I took Eddie's word for it that he had done many before, and that he knew what he was doing. I made it clear to him I needed the car the next day, and he said it would be no problem. Needless to say, that didn't happen, and ruined nice weekend plans. That was cool, since I know the cars are very hard to work on, so I didn't make a big deal of it.

I was happy for a week or so, until the problems started to show up. First, the airbag cover on the passenger dash fell off! It's held on by clips that his guy must have broken. They replaced the clips with MOUNTING TAPE, and neglected to mention it to me! It was fine until the it got warm out and the tape melted all over my dash.

Next: There was a high frequency buzzing (some sort of engine interference) in the front speakers. I brought the car back to him to show him and he said it would probably go away. It didn't.

In addition: The bluetooth he installed had such poor sound quality I had to have it replaced within a month.

And then: a couple months later, one of the front speakers stopped working. The guys who repaired it cited a poor install job (go figure) as the reason.

All in all: I did some research after the fact as to the pricing of the system he sold me. Since I had trusted his recommendation and not shopped around, I was not surprised to find out that the awesome deck he just happened to have in stock was actually a 3 year old model at the time, which I could have bought for significantly less.

I called around and got quotes from other audio shops pretending I wanted that same system installed in my lotus. They ranged from $1180 to $1420. I paid Eddie over $2200 for the "GREAT DEAL" he gave me.

To be fair to him, I didn't tell him he screwed it up. I didn't go back and give him a chance to make it right, which he probably would have done, because I don't get the feeling he's a cheat. I really just didn't want him touching my car again. In addition, AL and Eds screwed things up even further when I took it to them to fix it, so they really were no better.

Anyway, Eddie seems like a good guy, and has great reviews on here, but certainly caused me a headache and relieved me of some extra cash. Guess that's what I get for being an easy mark!

• Pros: Talked a big game.....
• Cons: Overcharged, poor install job, took too long.

11/19/09

Great Place, Great Customer Service=Happy Customer

by freedy710 at Citysearch

I came into Startronics by chance for Tints and a Wheel Repair. Eddie (the owner) was very personable and we spoke about how each type of tint works for your car. He was very enthusiastic about how good of a job he will do and he came through. He is an honest guy which is rare to come across in this business. I showed him my scratched rim and he didnt say he can fix it just to get another sale he did some research and is still checking to see if it is possible to fix, if he feels he cant do it or at least cant do it right he wont do it, he wont hustle you! I respect that a lot and was very happy with my tints. I hope he can do the wheel to because I know he will treat it with LOVE! Great place go there!

• Pros: They can do almost anything you need for your car
• Cons: Expensive, but good work charges more

09/06/09

Great Quality & Service

by holleraway at Citysearch

Took in my new 2010 Prius - got tinted windows, and Eddie spent time discussing levels of tint and UV protection, and what would work best for me. I chose "light" tint, with high quality UV protection and am extremely happy. And the work is guaranteed - no question. Also had the carnuba wax and detailing done -- the paint finish looks gorgeous and is smooth as glass. Awesome work all around, and Eddie is fun to work with.

• Pros: Personable, knowledgeable owner and excellent service
• Cons: Not inexpensive, but you get what you pay for