Surgeons >Women's Medical Group
great doctor, highly recommend dr blanchard, worst billing, great atmosphere, unique theirs, horrible staff, big hug
Their billing department is terrible. Multiple duplicate charges and nobody will answer the phone.
Misdiagnosed. A large group of my friends all had Jackie Snow for our annual exams. We saw her for many years and loved her. She was very thorough, really cared about women's issues and had a great bedside manner. However, we soon began calling her "doom and gloom Jackie" because there was always something she found wrong with us and made it seem like a very big deal; did not put our minds at ease. The reason I stopped going there was because I had an abdominal ultrasound, then a vaginal ultrasound and she told me I needed surgery to deal with a pedunculated fibroid. I told her I wanted my records to get a 2nd opinion and she told me she had consulted with Dr. Karen Blanchard in her office and she also agreed I needed the surgery. Nonetheless, I took my records to an independent OG/GYN and he did 2 ultrasounds, 2 vaginal ultrasounds and could not find anything. He said his best guess was that they were misinterpreting a shadow for the fibroid. I did not have surgery and 15 years later I have never had any problems.
Long term client.
I have been a client of Jacque's for the past 15 years. She treats me as if I were her own daughter. She helped me through difficult situations and understood my fears. She answers all questions thoroughly and with compassion. I don't find her "terse" as someone said. I find her to be professional, respectful, and soft spoken. I would recommend Jacque highly. She has made THIS very jumpy, uncomfortable girl at such as place, stay with her for 15 years.
The office staff is indeed MIA for the central part of the day, which can be inconvenient, but they do have a lot going on and I believe are using that time to catch up on paperwork. It's understandable. Those people who are complaining - just leave a message. They're good about getting back to you.
DO NOT GO HERE!. They will subject you to unnecessary tests, overcharge you, and then overcharge you for overcharging you. Jacquie Snow's bedside manner is competent but terse and I used to think that was reasonable. Until her office called me to tell me I needed a follow up test (which I've since found out was unnecessary). I went in, waited a half hour (they never notified her I was in the room, she said) and then, in conversation with Jacquie about the test she was about to perform, was told that the prescription she had previously given me would interfere with the test (her office should have known before they scheduled the appointment - it was right there in my records)! So now i would have to wait, reschedule and waste one more half a workday. As I was scheduling the new appointment, they told me I had to pay for the visit I was just told I did not qualify for (but that they had set up)! I phoned Jacquie, who said, well, you were seen and I had to talk to you, so I have to charge you for the office visit! I never would have gone if they hadn't called me in! Like i need to waste half a work day and then pay for talking to my doctor who's own prescription disqualified me for the appointment they made me go to! So, I will NEVER go back and have requested my medical records and was just informed that will cost me an additional $30! California law is .25 cents per copy and I've only been 3 times! THEY WILL NICKEL AND DIME YOU and the care is hardly worth it!!
Highly Recommend for Couples and Women.... I was referred by Dr. Lebel my grandfather's primary doctor to visit Dr. Kelly Blanchard for my girlfriend as well for me. Honestly, despite the distance I highly recommend Dr. Blanchard...she is friendly, real easy to get along with, trustworthy, and truly cares about her patients. My girlfriend loves Kelly so much she's doing a internship there because its a great atmosphere. We both highly recommend Dr. Blanchard!!!
Horrible customer service, Great Doctor.
The customer service, or lack there of, turns me off completely to the Women's Medical Group. As of now, I'm still waiting for them to return from lunch, which is supposed to be 2:15, although 20 phone calls later, and at 2:45, no answer. This happens almost every time I need to call after lunch.
Next, they charged a massive amount of money to my bank account without an authorization from me, thus leaving me in debt. This is not acceptable and very unprofessional, and they will be fixing this problem immediately.
Lastly, the positive part, I went to Dr. Snow and she was a very knowledgeable and friendly woman. The visit was very pleasant and she even told me stories and jokes to make me feel at ease during the exam. I would go back to her any day, but if the receptionists continue this nonsense, I will have to take my business and health elsewhere.
Jackie is great! Receptionists are HORRIBLE and NEVER AVAILABLE!!!. Jackie Snow is great and they have some other good doctors. However, the staff is horrible. The receptionists are almost never available and will not return your phone calls. It is like trying to call the Pentagon. It is very unfortunate because I think that the doctors are great. Maybe they should fire their receptionist and hire some people that enjoy working in a customer service oriented field. They have already lost tons of patients because of it and they will loose more...me included. No Thanks!
Pros and Cons to this place....
I found the Women's Medical Group through my provider. I called and was able to schedule an appt in less than a week. My visit went well...I was taken at the time of my appt, I met Dr. Snow in her office to talk to her first, had a comfortable exam, I thought Dr. Snow was knowledgable and non judgement/biased on her questions and comments...
My problem with the Women's Medical Group though is the dedication to both their job and patients. Both my parents are doctors and I realize they are something special because they work on Saturdays as well as long hours (9am-8pm or 12-10pm) without a set lunch break. They have their own private practice that excels because of their dedication to their jobs and patients...and I wish they didn't live across the country in NY because I've found out here in LA, it's difficult to find doctors like them.
The Women's Medical Group takes a lunch break between 12-2:15. Try calling at 2:15, you still won't get an answer until a little after 2:20. And even when you call, you're most likely either put on hold for 10 mins or asked if they can call you back. They close at 5pm...4pm on Friday's...and when you open at 9am and take over a 2 hour lunch break...how much are you really working and how much can you really give to your patients?
It's a tough call because the office visits are wonderful, but I had bad and nerve wrecking experience outside the office because I feel ignored and unattended to.
Memorable and loving attention given by Dr. Karen Blanchard. Today is the birthday of my wonderful son born with the loving help of Dr. Karen Blanchard just 28 years ago. He has red hair just like Dr. Blanchard's! I had been to many medical offices before Women's Medical Group and have been to several more since. Theirs is unique. The first day I met Dr. Blanchard was a Friday afternoon when she had time to interview me and I got to interview her. By the time I'd spent five minutes with her, I wanted her for my doctor. I'd still be there if I hadn't moved east in 1986. I'd like to send her a big hug and a grand thank you for the careful attention she gave me and the spirit of the place she maintains always. Never again have I seen the nurse practioner's names in gold on the entrance door! Karen respects us all. Joan Miner
Best gynocologist ever!. I just moved to Santa Monica after having lived in many cities and luckily found Dr. Blanchard. She is friendly,thourough and an amazing doctor.One never feels rushed and she makes you so comfortable.The whole office is that way.Unfortunately, I'm pregnant and she isn't an obstetrician but her office has several and she will recommend someone.She is the best doctor I've had in 30 years and I look forward to being her patient for many years.
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