Honda Of Santa Monica

07/18/11

The Worst Dealership!

by lili14

Very bad customer service. Sales rep was very helpful, but that's about it. Once you get to the upper management level, just get up a leave. I've bought and leased many cars before, this experience was the worst.

If you do end up getting a car from them, make sure you calculate and check all the numbers during financing. They add thing that were not mentioned during the deal.

Don't waste your time; just go to another Honda dealership

07/14/11

Poor Customer Service

by Alsquared

I was supposed to see a car on Tuesday and was asked to postpone till Thursday because of "car repairs" that had to be made. I made it very clear that i had a long drive to come see the car so I didn't want an appointment unless the car would be available. I was promised a 6:45pm appointment for Thursday to see the vehicle. We had constant correspondence and I was very impressed until I arrived at my appointment to find the car had sold that morning and no one bothered to call me. I made an 18 mile drive in traffic only to find out the car wasn't there. I guess they figured I'd come in and settle for something else. In my opinion this is horrible customer service, and even though I was ready to make a purchase at Honda, I left and went to a dealership down the street. I won't give my business to people who don't care.

06/23/11

FRAUDULENT INSPECTIONS!

by justhelping2

LADIES BEWARE FRAUDULENT INSPECTIONS WHEN GOING TO THESE GUYS! My wife just came back from one where they said the brake fluid is dangerously low...IT WAS ALMOST TOPPED OFF! They evaluated the rear brakes had only 1.8 millimeters of pad left and wanted $160 to replace them. Upon visual expection THE PADS HAD AT LEAST FOUR TIMES THAT!

DO NOT GO THERE! THEY TAKE ADVANTAGE OF YOUR FEAR!

02/23/11

My hats off the him and the others

by Vistone87

Like the rest of your staff with whom I had any interaction, Tyron Godwin. Was very courteous and professional. He took the time to adequately explain all the details of this sale and "tolerated" the million and one questions that I had. My hats off the him and the others with whom I had interation.

02/23/11

Service was excellent.

by jacksandvill

Service was excellent.