08/15/09

Worst experience ever!

by andrewkick22

The worst vet experience ever! We made a neuter appointment and things were going well. During our first time visit, the office waiting room was packed due to a short staff. The office manager was extremely rude to everyone on the phone and in the waiting room. You will have no privacy as she loudly asks financial, medical, and personal information.

There are written laws about medical privacy, and this lady has no boundaries. Also, one client brought in 2 cats and they only returned 1 cat. It took over 40 minutes for them to find her other cat. Never go to this place!

If you want to get antagonized by the most unhappy person in LA, have fun. Maybe the doctors are nice, but I could not stay and be treated horribly by the front desk lady. Therefore, I will take my puppy elsewhere. Avoid at all costs! No parking, packed waiting room, and poor treatment.

• Pros: none
• Cons: rude, no parking, long wait, and did I say rude?

08/09/09

Response 2 KnollRick (below)

by PV

To KnollRick:

When you take your sick and dying child to the hospital do you say "should we pull the plug"? and do they say sure - or do they say 'let's do tests first?' If they do tests - do they guarantee your child will live? Dr. Jones is a patient advocate. You asked him a question and he responded with the best ethical professional response possible.

Haven't you ever gone to a mechanic for your car - been charged thousands of dollars - only to find the problem wasn't fixed at all? THERE ARE NO GUARANTEES BUB - ESPCIALLY WORKING IN LIFE AND DEATH SITUATIONS!

God forbid you have children that need your support someday!

Dr. Jones is on the side of the patient - he has never gouged anyone for anything - but plenty of 'caring' pet owners have left without paying bills, failed to pick up their sick and dying loving pets because they didn't want to pay the bill. He is in a practice that leaves one heartbroken every day by the unfeeling, inhumane, illogical actions of callous humans like YOU!

• Pros: Dr. Jones Best Animal Advocate

05/19/09

Nice vet but they overcharge and wife is mean

by KnollRick

I used to go to Dr. Jones until my last two bad visits. I brought a dying cat to Dr. Jones. I already knew she was dying. He insisted on many expensive tests which showed...she was dying. I asked if I should euthanize her. He said "no, she just needs more tests." She had more tests and died. I ended up paying $1,500 in two hours for a dead cat. As soon as she died and there were no more tests to bill me for, they totally ignored me, not even eye contact. They hand you the big bill while you are crying so you can't even read it through the tears and just hand them a card. I thought it would be the same as the estimate.No,three times higher!

Suzann his wife who wears big bows in her hair is very rude, condescending and mean to people. She attacks everyone unless you kiss her behind. Even then she will still double or triple your bill when she is on duty. I think they must have financial problems. They are using extreme guilt to guilt people into more tests and unnecessary treatments. They make you feel really bad if you don't spend all the money you have and max at your credit cards on dying animals.

• Pros: Dr. Jones is good and nice
• Cons: They overcharge and are rude to you