1127 Santa Monica Blvd, Santa Monica, CA | Directions 9040134.022209 -118.488023
Mon - Fri, 9am - 7pm; Sat, 9am - 6pm; Sun, 11am - 5pm
Neighborhoods: Mid-City, West LA
Lousy Service Does not care – I bought my car at Santa Monica BMW, and initially received good service. After my service Advisor left ( he passed on, Les was GREAT!), the service was horrible. I recently had my car serviced there because the fuel pump went out, and it was the closest dealer for the tow truck (they also did the oil service). They did not check the air pressure in the tires, did not check my brake linings, and did not properly re-install the rock guard/cowling underneath the engine.
This was just the last of a long string of problems with them. I would not buy from them, or take my car there under any circumstances, UNLESS you want really bad service.
Ouch, these guys have a bad attitude – I went in to try and find out if all the recalls on my BMW had been performed. The customer service reps made me feel like I was causing them some sort of problem by being there. Such a bad attitude! I won't be taking my car in there for any reason again. First impressions last and they don't seem to deserve my business.
do not do business with this dealer – Santa Monica BMW is the worst dealer I have dealt with EVER, I've owned 3 BMW's and have lived in 4 different cities and I've had no complaints until I ran into SM BMW. I think I'm putting their kids through college. No loaner/rentals, if you didn't buy your vehicle from them they gouge you, i got my inspection #2($900) 2 days later I need an alternator($800), one month later I need thermal housings amongst other things($1100) and I just got it back and my radiator is empty....NO FLUID! do not go to SM BMW.. go elsewhere!!!
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