(310) 326-9062
23725 Arlington Ave
Torrance,
CA
90501
33.8094
-118.32
Neighborhood: Southeast Torrance
What People Are Saying About Du Bunne Day Spa & Massage Ctr
The Editor
Contributor
Citysearch
The Scene – The treatment area's elegant decor--fountains, warm candlelight, wicker furniture--immediately instills a sense of peace. Golden hues inspire calm and prepare patrons for serious pampering. The immaculate locker room offers a plethora of amenities, from razors to hair products. In addition to cushy robes, the spa offers disposable panties and terry gowns to wear beneath robes for the modest. – – The Service – The Napa Valley Escape delivers one-and-a-half hours of opulence: First, you're exfoliated with mud-like mixture containing grapeseed extract, then…
11/02/09
The spot for couples!
by peachykeen1122
So, let me start off by saying that my husband was completely opposed to the idea of a couples treatment at the spa. He definitely went kicking and screaming. Thank God for the girls at DuBunne. The girls at the front, Jamie in particular, was amazing, and immediately made him feel comfortable. Debbie, an attendant, set him up with his robe and slippers and a cold Corona! (Apparently they know the way to a man's heart!) I enjoyed a Hibiscus. (For those of you who don't know, it's champagne with cranberry juice.) Need I say more? We had our massages on an outside couples room. It was like our own tropical get away. Our massages were fan-freakin'-tastic. Monica and Becky are heaven sent. If you are getting massages, request them, I promise you will leave a new person. After our massages, Debbie took us to relax in a couples relaxation room. She refilled our drinks and waited on us hand and foot. Everyone there was amazing! Unfortunately we had to leave and return to reality. Did I mention that we when we left my husband booked our next couples massage?
- Pros: Excellent customer service!
- Cons: None that I can think of.
11/02/09
Greatest Spa Ever
by gravitybgone
My boyfriend purchased a gift certificate for me to DuBunne. Let me start off by saying THIS IS THE GREATEST PLACE EVER!!!!!! Contrary to the other review, I found there customer service to be outstanding! When I called to book my appointment I spoke Cara, she was so helpful and took her time explaining the different treatments to me. When I arrived Nicole was at the front and could tell I was a little nervous because it was my first time having a massage. She was so friendly and made me feel comfortable immediately. She showed me to my personal locker and schedule time for me to sit in the sauna before to help me relax. Away I went for my massage, Danielle hands are marvelous!!! Everyone of the staff members were so friendly, always asking if I needed anything. The attention to detail the spa gives truly makes it a remarkable place. When I was checking out I was able to meet Cara and there was another gal Lynn. They told me my gift certificate took care of everything and that was it. There was no pressure to purcahse products or even to tip the therapist(which I did, she deserved it). I truly had a wonderful experience and will be back soon. Next time, I'll join the club!!
- Pros: Best place to get a massage!
- Cons: none
06/09/09
Horrible Customer Service
by djgemini
Let me start off by saying that I absolutely love DuBunne's skincare products and have been using them exclusively for the past 4 years. However, I have had several negative experiences with the staff there. I used to order products online but on more than one occasion they'd arrive with half of the bottle leaked out or broken. When I'd call to get a replacement product they would only agree to replace it if I paid for return shipping so in the end I'd end up paying even more for my order. On one occasion I'd ordered a product and when it hadn't arrived in over 2 weeks I ordered more. Eventually after 3 weeks I called and was finally told that they had been out of product but would ship both my orders together. When I asked for a refund for shipping on one of the orders since they were going to ship them together I was told I couldn't be refunded. So in essence I was double billed for shipping on an order that was over 3 weeks late! That was when I decided to stop ordering online and go into the store. That worked out fine for a while, despite the fact that someone tried to up-sell me every time I went in. But the last straw came a few weeks ago when I was charged double the price for a product in error. Luckily I noticed it before I drove away and went back into the store to request a refund. The cashier looked annoyed that she had to issue a refund and didn't apologize for the error at all. She just dismissed it saying that the barcode must have been wrong. When I suggested that she check the other bottles of that product to make sure that other barcodes weren't wrong so other customers weren't overcharged she just rolled her eyes. That's when I decided I'd never shop there again. It's a shame because their products are of excellent quality but customer service is just abysmal!
- Pros: Excellent Skincare Products
- Cons: Awful Customer Service
The Details on Du Bunne Day Spa & Massage Ctr
Know Before You Go:
Insist on speaking to your esthetician to find out what products (like Retin-A) you need to stop using prior to treatments (like microdermabrasion); desk staff doesn't always know to ask.
The Extras:
Several packages offer spa escapes for couples on the private spa patio including body treatments, side-by-side facials, massages and hydrobaths for two.
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