Home Depot

Recommends

Liz Zack

Joined 10 years ago

Do-it-yourself home improvement store offers building materials and lawn and garden products; free in-store how-to clinics, design and decorating consultation.. In Short
This warehouse-size hardware haven has virtually everything you could need to create, repair or maintain a house or garden, with options for everyone from first-time DIY-ers to professional builders. Browse aisles brimming with paint, fixtures, tools, appliances, lumber, plants, sod and more. If you can't find what you're looking for, or if it's 15 feet off the ground on shelves that reach to the sky, ubiquitous orange-aproned staffers will help you get what you need.

Recommends

greywahoo

Joined 7 years ago

My worst nightmare.. Buyer beware: get ready to experience firsthand what it feels like to be an individual consumer at the mercy of corporate America. I ordered $2700 worth of cabinets from Master Bath after reading good reviews of MB online, and I was shocked to discover EVERY one was broken or gouged. FYI: Ikea makes better quality cabinets for 1/4 the price. When I went to the store in a panic to request a refund, I talked to the mgr. for special orders and was told, "I have to talk to my manager." I heard this song and dance over and over for the next EIGHT WEEKS. I stupidly believed he would call me back by promised dates, and he NEVER did; it was I who had to call the store to get an update after deadlines had passed, and even then, I was usually told, "I have to talk to my mgr." I was totally taken advantage of, especially b/c I was nice about everything, but HD had my money, and who wants to help a customer who harrasses? I had to move out of my small 1BR condo because it was filled with broken cabinets for SIX WEEKS and made it unlivable. It took threatening legal action, filing w/ B. B. B., and contacting the media to have the cabinets removed and get a full refund. If you have problems at this HD, ask for the only competent person there, ROXANNE. She personally brought a truck to my home to collect the broken cabinets, and it was she who figured out that my refund hadn't been processed for two weeks after it had been promised b/c the special orders mgr. never bothered to tell me he didn't have my credit card number. I was put in financial peril by HD's antics, and this disaster cost me EIGHT weeks of my life; it was a NIGHTMARE in customer service. I'm a young ethnic female who saved for YEARS for this project, and I wonder if I would have been so horrendously jerked around were I a 50 year-old white man. I feel powerless to do anything about this situation; what does the feedback of one customer matter to a Fortune 500 company, much less the Torrance HD?