Shopping >Morgan's Jewelers
original je, perfect onestop shop, wonderful place
personalized customer service!. I went into Morgan's to get my wife's necklace repaired. One of Morgan's employees (I forget his name, but he's a taller guy with dark hair) was great and really helped me out. I had no idea whether her necklace could be repaired or not, and if it could be repaired, whether it would be worth it as far as a the price goes. The employee went over all the options with me and gave me straight forward, honest advice. I ended up getting the necklace repaired with Morgan's for a great price and my wife could not be happier. I'm definitely coming back into Morgan's for Valentine's day!
Letter to CC co. disputing charges.
A Rolex SeaDweller was taken to Morgan’s for servicing. Chase assured the watch would be serviced with correct ORIGINAL Rolex parts.
Morgan’s email estimate included a Submariner crystal resulting in a call where Chase indicated “Submariner” was an error, and assured that the correct T39 SuperDome crystal woukd be used as only one crystal would fit.
It is established more than one crystal fits the SeaDweller. Use of an other than AS ORIGINAL parts results in significant devaluation of the watch. To prevent devaluation, the owner Russ Varon, was contacted and said he would speak to his watchmaker with the following email exchanges .
Varon: “Dan, just confirmed with the watchmaker...yes the crystal is a t-39 superdome...the only crystal made for that watch....Russ”
Duncan: “Thank you Russ, but my information is the T39 Service Dome is routinely used in place of the Superdome. Is that not so?”
Varon: “couldnt tell you...our watchmaker was the head of Rolex service west coast...never had a customer question us on the crystal replacement...he told me that it’s the t39-super dome...again I’ve never heard of another crytal for that watch...”
Duncan: “Russ, ... the T-39 Superdome has not been made by Rolex for 20 years. The service center now uses the Servicedome ... it is not the original crystal of manufacture... The T39 Superdome can be distinguished from the Servicedome as seen here... [interenet link] and the ... Superdome is still available aftermarket... [G]iven the declining stock ... Superdomes ... are ... priced much higher than the Servicedome. Your pricing ... suggests you are merely obtaining a Servicedome T-39, which I do not want or authorize. Given the apparent confusion, the cost descrepency, indication that this is a first time situation for you and/or your watchmaker, and your reference to factory original parts that have apparently not been manufactured for 20 years, I really need to resolve this issue with confirmation only the original, and true to date of watch manufacture, of a T-39 Superdome, will be used. ... [If] you are unable to obtain the original T-39, I will provide one.”
Duncan: “May I have a response as to whether you will be replacing the crystal with an original T-39 Superdome?”
Varon: “Dan I told you that yes the is the crystal being used....Russ”
Upon payment, the watch was immediately inspected to find:
• the improper ServiceDome crystal;
• the improper bezel was installed;
• the watch was not running;
all of which was immediately brought to Mr. Varon’s attention. Mr. Varon’s demeanor was impolite, with no indication of concern or further interest in discussing the matter.
Regarding your specific requests:
• Morgan’s submitted Estimate of 11/8/2011, has been altered from the ENCLOSED original demonstrating Mr. Varon’s lack of credibility and/or dishonesty.
• The crystal and bezel delivered was not as promised by Mr. Varon and was never authorized.
• The watch was delivered not running. Although charges include a mainspring, given the watch now has less reserve time than when serviced by Morgan’s, and as Morgan’s returned replaced parts that did not include a mainspring, it is reasonable to assume Morgan’s did not replace the mainspring.
• Morgan’s was given five (5) phone calls, two (2) person-to-person discussions, and four (4) emails (one containing reference photographs of the correct crystal), so as to perform the authorized work correctly over a seven (7) week period. Morgan’s failed to make any efforts to do so. Mr. Varon ended any efforts at amicable resolution by his email stating: “[I] should have known not to work on your watch, as you were a pain in the ass from the beginning...”
Purchased two watches here.
Morgan's Jewelers is located right on the corner of Hawthorne and Sepulveda in Torrance. It's in a somewhat dull gray building and walking through the two security doors can be a bit of a pain, but don't judge a book by its cover... it's amazing inside.
Their showroom is enormous, and they literally have jewelry for all occasions and tastes. I've shopped at Morgan's twice now, each time purchasing a watch. I'm not entirely sure what designer jewelry brands they carry, but as for watches, I've seen Rolex, Breitling (the two I've bought), Chopard, and like ten other top brands.
Both times I've been there a guy named Russ has helped me, and he's great. He's very helpful and knows everything there is to know about watches. Each time, he sat down with me and talked to me for a while about all of the watch features, and I'm very satisfied with what he sold me.
My then-fiance purchased my engagement ring here, and then we went back to purchase our wedding bands. Both times, the service was excellent. Our salesman Robert helped us both times, and he was so knowledgeable. The ring was gorgeous and I couldn't have imagined any better service.
I highly recommend you go to Morgans Jewelers for your engagement/wedding rings!
HUGE SELECTION & GREAT PRICES.
Huge selection. Great Prices. Amazing customer service.
What more could you ask for?
I bought a ring from Morgan's and was very satisfied!
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